Emile Egger transforms operations with Microsoft Dynamics 365 for Finance and Operations

Business Situation

Emile Egger & Cie SA (Egger) is a family-owned business founded in 1947 by manufacturing pioneer Emile Egger in Cressier, Switzerland. Following the financial crisis of 2009, leadership realized it would require a system that offers visibility into its manufacturing and production costs and enables the company to optimize its supply chain and other business processes.

“Avanade and Microsoft were able to bring us from a paper-based company to a digital company.”

Raphael Tagliani CIO, Emile Egger


The company started to explore options with Microsoft, but one of the critical requirements was that the solution be web-based. At the time, Microsoft’s flagship ERP product was being re-architected. Microsoft offered Egger an opportunity to participate in its exclusive Technology Adoption Program where the company allows customers to partner in development while implementing prototype systems. The solution – Microsoft Dynamics 365 for Finance and Operations – was the first cloud-based ERP system built to run natively in the Azure cloud platform.

When it came time to choose an implementation partner, Egger considered a few candidates but decided on Avanade for its global presence, ERP skill set and industry expertise. The scope of the project included implementation of Dynamics 365, including procurement, production, project, sales, reporting, finance and warehousing. The system was implemented in phases with go-live dates in three regions – India, Switzerland and Germany. Avanade leveraged its Advanced Technology Centers comprised of several delivery centers across the globe to enable the implementation despite the challenge of going live in India with localization that is not yet officially available. Avanade’s India Delivery Center played a crucial role.


Projected benefits include a 20 percent increase in productivity in the first six months, greater visibility, time and cost savings, and improved interoffice operations. Projected benefits for the customers of Emile Egger include accurate information on delivery dates, improved follow up on order status and optimized customer service.

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