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Siemens enhances the employee experience with a time-saving AI-powered chatbot

Business Situation

As one of the world’s largest producers of energy efficient, resource-saving technologies, Siemens is a powerhouse in delivering innovative, forward-thinking solutions. With the constant changes in tax regulations, navigating the requirements for digital and global trades became more complex for tax experts and employees. Siemens wanted to use chatbot technology to relieve tax experts from standard tasks and help other employees find quick answers to standard questions about tax and customs topics.

Solution

After searching the market for the right solution to meet its requirements, Siemens chose to partner with Avanade. Our Avanade Chatbot Accelerator, which was built on the Microsoft Bot Framework, already combines powerful cognitive and AI services. This provided strong language understanding and no coding capabilities, so the tax department could use its domain knowledge to easily maintain and improve the chatbot’s knowledge base. Now when a question arises, Siemens employees just open the chatbot, enter the search term and get instant and suitable responses from all relevant sources.

Results

The chatbot solution has improved the overall digital workplace experience for Siemens employees. It saves them time searching for up-to-date information and getting answers to repetitive questions.

“We see a lot of opportunities to optimize processes. That way our people are relieved from repetitive routine tasks and they will really have free hands for the very important and core topics of a tax adviser.”

Michael Tobai Head of Tax Technology and Digitalization, Siemens

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