What matters to Yunex Traffic is making cities more livable

Germany
Workplace Experience
Infrastructure and Transportation
Dynamics 365
Microsoft Azure
Microsoft Dynamics CRM
Microsoft Dynamics ERP
Modern Workplace
Intelligent Business Applications
Cloud and Applications

Inspiring change

From a technical support perspective, Yunex Traffic provides on-site repair and maintenance of traffic control systems across numerous countries. Its service processes involve coordinating technicians with dedicated back-office dispatchers.

In most countries, teams operated with different tools, including ERPs, to manage service, support and back-office functions. Leaders wanted a unified solution that would address different needs across locations. These include access to real-time project and customer data and a portal where customers can log tickets and get project updates. They partnered with us to create the SBP. 

Driving innovation

For the SBP proof-of-concept, we gathered requirements from across Yunex Traffic’s operations and active systems to create universal user stories with Microsoft Azure DevOps. User groups – from back-office employees and service technicians to sales representatives, customer support and management – participated in the data capture and supported the solution implementation in their home countries. 

In Dynamics 365, data is captured and refreshed in real time, ensuring reliable views of:

  • Service call status and customer support
  • Commercial activities
  • Parts inventory on service vehicles
  • Technician routing to jobs, and time spent repairing or maintaining traffic assets at client sites

Field service technicians have all their bookings on their mobile devices, while customers can use a new portal to open service requests and follow the progress of jobs.

Find out how we can help transform your enterprise with Microsoft Dynamics 365.

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