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New global research from Avanade highlights disconnect around adoption of emerging technologies

Survey results reveal skills shortages and increasing interdependencies of new technology among top challenges facing businesses today

Seattle-June 7, 2019

Research published by Avanade, the leading digital innovator on the Microsoft ecosystem, indicates that more than 90% of executives plan to integrate blockchain, quantum computing, conversational AI, immersive experiences, IoT and security and privacy technology into their operations. However, only 50% of executives expect to do so within the next three years.

Avanade’s research polled 1,200 C-level, senior business and IT decision-makers about the opportunities and challenges they see in adopting these “most talked about technologies”. The results showed that, while emerging technologies such as blockchain, conversational AI and IoT are seen as valuable, they are also perceived to be more interdependent and challenging to adopt than the emerging technologies of a few years ago such as cloud, social and mobile. The biggest concern expressed by executives was around the scarcity of specialized talent.

“Nearly all businesses recognize the urgency in adopting new technologies,” said Aaron Reich, Avanade senior director, Emerging Technologies. “The problem with actually implementing them is that the talent isn’t always available to integrate the technology at the speed that companies would like.”

Other barriers to implementing emerging technologies include:

Interdependency: Nearly all executives believe blockchain will deliver benefits, particularly gains in efficiency for financial services firms, consumer goods and logistics. However, businesses still have questions about whether it is right for them and, if so, how they should proceed. In fact, blockchain has a 24% adoption rate currently and, of those, 58% have built or will build their own blockchain infrastructure and applications. Among the implementation challenges cited by more than half of executives is that they see blockchain as being interdependent on other technologies like AI and IoT.

Reality vs. perception: With the growing buzz surrounding quantum computing, the study found a significant disconnect between the reality and perception. Nearly all respondents (94%) plan to adopt it and most (61%) plan to do so within three years. But that timeline will be for very specific industry use cases given the fact that the technology is still being developed and is not in widespread use yet. A staggering 80% of executives say they don’t fully understand quantum computing or its potential uses and benefits. Even so, they believe the technology will impact many areas including data analytics, forecasting, pattern recognition and security such as for cyberattack hunting.

Security and privacy: The study also shows that nearly all executives have implemented or plan to implement conversational AI with nearly half intending to use it to troubleshoot IT issues. Conversational AI has a 32% adoption rate, and nearly 50% of businesses are conducting trials with the technology. The main concern expressed by executives regarding conversational AI is security and privacy. An additional security and privacy issue raised by executives in the survey was around digital ethics. More than 80% say they lack complete confidence that their organizations are prepared to address ethical issues related to AI and other technologies that could jeopardize customer and employee trust.

Geographies covered in the research included Australia, Canada, Denmark, France, Germany, Italy, Japan, The Netherlands, Spain, Sweden, the United Kingdom and the United States.

What companies can do to prepare for implementation of emerging tech

Executives who are seeking to implement emerging technologies to meet business goals and stay competitive should bear a few things in mind:

  • Hire the right talent for the job. If you can’t find the right people, develop the capabilities in-house by retraining your existing talent or work with partners who can provide the necessary skills.
  • Research the tools and technologies.
  • Experiment with a test and learn approach.
  • Integrate a strategy with a holistic, connected approach.

For more information on how these technologies are leveraged read the full research report.

About Avanade

Avanade is the leading provider of innovative digital and cloud services, business solutions and design-led experiences on the Microsoft ecosystem. Our professionals bring bold, fresh thinking combined with technology, business and industry expertise to help make a human impact on our clients, their customers and their employees. We are the power behind the Accenture Microsoft Business Group, helping companies to engage customers, empower employees, optimize operations and transform products, leveraging the Microsoft platform. Avanade has 36,000 professionals in 24 countries, bringing clients our best thinking through a collaborative culture that honors diversity and reflects the communities in which we operate. Majority owned by Accenture, Avanade was founded in 2000 by Accenture LLP and Microsoft Corporation. Learn more at www.avanade.com.

PRESS RELEASE

New global research from Avanade highlights disconnect around adoption of emerging technologies

Survey results reveal skills shortages and increasing interdependencies of new technology among top challenges facing businesses today.

REPORT

Keeping pace with emerging technologies

Companies know they need to adopt them, but many aren’t ready.

MEDIA CONTACTS

Avanade

Matt Tucker
matthew.n.tucker@avanade.com

Golin on behalf of Avanade

Phoebe Francis
pfrancis@golin.com

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