As a Dynamics 365 Customer Experience (CE) Consulting Intern at Avanade, you’ll support client facing teams that help organizations design, deliver, and optimize customer centric, AI enabled experiences. This internship is designed for students pursuing a Marketing or  business-related degree who are interested in applying their knowledge on the consulting side, working at the intersection of customer experience, technology, and data.

You’ll gain hands-on exposure to how modern organizations use Microsoft technologies, AI (including Copilot), and data to improve customer engagement, decision-making, and experience outcomes—while learning the fundamentals of technology consulting.

At Avanade, we believe great customer experiences are built where human insight, technology, and innovation come together.

What You’ll Do

With guidance and mentorship from experienced consultants, you will:

• Support Dynamics 365 CE consulting teams working on customer experience, marketing, and engagement initiatives
• Assist in analyzing customer data and insights using databases, dashboards, and analytical tools
• Contribute to experience assessments, journey mapping, and insight generation to identify improvement opportunities
• Support the use of AI powered tools, including Microsoft Copilot, to enhance content creation, insights, and productivity
• Help translate marketing and customer needs into structured problem statements and solution recommendations
• Assist with preparing client facing materials, presentations, and insights that tell a clear customer story
• Collaborate with Cross functional teams including Dynamics 365 CE, technology, data, and design professionals
• Stay current on trends in customer experience, AI, marketing technology, and Microsoft platforms
• Communicate clearly and professionally with both technical and non‑technical stakeholders

What We’re Looking For

• Currently pursuing a Bachelor’s degree in Marketing, Business, Communications, or a related field, with interest in consulting
• Academic standing: Junior or Senior, with an expected graduation date in 2026 or 2027
• Demonstrated interest in customer experience, digital transformation, or technology consulting
• Foundational IT or technical background, including exposure to:
  • Databases or data analysis concepts
  • Digital tools, platforms, or analytics
• Exposure to or strong interest in:
  • AI and Generative AI concepts
  • Microsoft technologies, including Copilot (experience can be academic or self driven)
• Strong analytical, critical thinking, and problem-solving skills
• Excellent written and verbal communication skills, with the ability to work in English
• Ability to learn quickly, manage multiple priorities, and adapt in a fast paced environment

Prior consulting or deep technical experience is not required. Training and mentorship will be provided as part of the internship.

About Avanade

Avanade is a global leader in digital and cloud services, jointly owned by Microsoft and Accenture. We help organizations modernize their technology and transform how they work.

We're building an Agentic Platform that enables mid-market companies to deploy AI agents at scale. The platform delivers both off-the-shelf agentic solutions and supports end-to-end transformations. Built on the Microsoft technology stack, it's live with paying customers and generating revenue. We're now focused on scaling the product and driving ARR growth.

Role Overview

We're hiring a Head of Product (Associate Director level) to lead product strategy and execution for the Agentic Platform. You'll own the end-to-end product vision, strategy, and execution for our AI platform. You'll lead our product management and design teams, drive the roadmap, and make calls on what we build and ship.

This role requires both strategic thinking and technical depth. You’ll sit at the intersection of AI, engineering, design, and customers, shaping what we build, why we build it, and how it wins in the market. You’ll need to understand AI platform architecture, make sound product investments, and execute with precision. You’ll work closely with engineering on technical decisions, coordinate with our Scale team on adoption, and partner with GTM on go-to-market strategy.

You’ve launched products before, learned from the messy middle, and know how to make smart tradeoffs at startup speed. This role is equal parts strategist, builder, and operator.

Key Responsibilities

Product Vision & Strategy

• Own the product vision and roadmap for the Agentic Platform
• Translate business objectives into clear product strategy, prioritized bets, milestones, and outcomes
• Identify where the AI ecosystem is heading and position the platform ahead of the curve, working closely with Microsoft engineering and product roadmaps
• Product Execution
• Lead product management and product development end-to-end, from discovery to launch
• Partner with engineering leadership to ship high-quality, scalable AI-powered products through effective prioritization and technical tradeoffs
• Establish and run disciplined product processes including roadmap planning, reviews, and sprint cycles
• Drive ruthless prioritization across new capabilities, platform infrastructure, and customer requests
• Use data and customer feedback to guide decisions and course-correct quickly

AI Platform Leadership

• Build and evolve platform capabilities including agent frameworks, orchestration, integrations, governance, and developer experience
• Understand and navigate the modern AI stack (models, tooling, infrastructure, APIs, safety, and governance)
• Balance innovation with reliability, security, and responsible AI practices
• Make informed build/buy/partner decisions for platform components
• Stay current on the AI landscape and identify opportunities to differentiate the platform

Customer & Market Insight

• Be the voice of the customer across technical and business buyers
• Engage directly with customers, partners, and early adopters to validate direction and identify usage patterns
• Work closely with GTM teams on positioning, pricing, and launches
• Translate customer value drivers into roadmap and product capability updates

Team & Culture

• Build and lead a high-performing product organization as the platform scales
• Provide direct people leadership, including hiring, coaching, performance management, and career development
• Establish strong product management rituals, standards, and decision frameworks
• Foster a culture of ownership, experimentation, learning, and accountability

Job Family Overview:
Responsible for identifying, developing, and deploying end-user solutions in system implementation. Business Analysis ensure business requirements are adequately met and provide a variety of leadership and advisory services around project management, business process development, implementation support, and end-user training as required. Additionally, lead project planning, implementation, and requirements gathering efforts across projects to work through complex problems. Acting as a liaison between Avanade clients and consultants, particularly during the initial phase of projects.

Job Overview:
Business Analysis is responsible for identifying, developing, and deploying end-user solutions in system implementation. Business Analysis ensure business requirements are adequately met and provide a variety of leadership and advisory services around project management, business process development, implementation support, and end-user training as required. Additionally, lead project planning, implementation, and requirements gathering efforts across projects to work through complex problems. Acting liaison between Avanade clients and consultants, particularly during the initial phase of projects.

Do you enjoy connecting people with technology? So do we.

You’re a collaborator who loves solving problems with technology and using your good interpersonal and organizational skills to build positive relationships. We’ll surround you with people who are as passionate about technology and innovation as you are.

About you

You’re a natural bridge between consultants and clients, especially when projects are starting up. With your great interpersonal and presentation skills, you establish relationships quickly. You love working in an informal environment where you can use your initiative to realize results.

About the job

Enterprise Resource Planning (ERP) is all about helping businesses simplify complexity and thrive in the digital age. You’ll be solving your client’s challenges and turning their needs into goals and solutions through Dynamics 365.

As an ERP Business Analyst, you’ll collect information, analyze requirements and solve problems, providing technical, admin or operational support. 

In this role, you’ll:

• Transform business requirements into a straightforward and technical model, and match processes to application requirements

• Prototype and configure processes in Dynamics to make sure the system works the way your client needs it to 

• Run workshops with your clients, consultants and client leaders to analyze and design solutions for any application, and handle gaps detected during prototyping

• Work with the technical team to make sure that your clients’ needs are incorporated into the specifications and functions

• Create or evaluate a breakdown of your clients’ businesses processes so that you can identify and link functional and non-functional requirements

• Document settings and prepare your clients to use the system

• Support testing the proposed system and train users

• Travel, as needed.