Responsibilities

• Contribute to technology and digital transformation projects.
• Assist in preparing client presentations and proposals.
• Conduct research and analysis on IT and technology trends.
• Work with senior team members to analyze business practices and identify technology‑driven improvement opportunities.
• Collect, clean, and prepare data from multiple sources to ensure quality and usability.
• Write and maintain scripts using Python and SQL to process and analyze data.
• Support exploratory data analysis to identify trends, patterns, and insights.
• Assist in developing and testing basic machine learning models.
• Help build dashboards and visualizations using tools such as Power BI.
• Test and validate data pipelines to ensure accuracy and reliability.
• Work with cloud-based data platforms and support data workflows.

Essential Skills

• Passion for technology & digital innovation.
• Motivation for a career in technology consulting.
• Curiosity about Data & AI, Cloud, Software Engineering, or Cybersecurity.
• Basic interest/experience in Python, SQL, C#, automation, or software development.
• Familiarity or willingness to learn Git, DevOps, engineering principles.
• Desire to train on Microsoft Azure or existing Microsoft certification.
• Interest in cloud platforms (Azure preferred).
• Communication skills (written & spoken English).
• Analytical thinking and problem‑solving.
• Teamwork and collaboration.

Beneficial Experience

• Basic Python / SQL / C# / automation.
• Knowledge of Data Engineering, AI, Software Engineering, Cybersecurity, IAM, or Cloud Security.
• Awareness of Agile/Scrum.
• Interest or experience with Azure, AWS, or GCP.
• Version control or DevOps exposure.

Responsibilities

• Contribute to technology and digital transformation projects.
• Assist in preparing client presentations and proposals.
• Conduct research and analysis on IT and technology trends.
• Work with senior team members to analyse business practices and identify technology‑driven improvement opportunities.
• Assist in developing and maintaining software features under guidance
• Write clean, well-structured code following best practices
• Test, debug, and fix simple issues in applications
• Support project delivery across the software development lifecycle
• Use version control (e.g., Git) and collaborate with team members
• Contribute to documentation for code and systems
• Gain experience with development tools, frameworks, and cloud platforms
• Continuously learn and build skills in programming and software engineering

Expected tools/tech responsibilities

• Develop and support applications using Python and C#
• Work with SQL to manage and query data
• Use Git for version control and team collaboration
• Apply core software engineering principles (clean code, debugging)
• Support DevOps processes including build, testing, and deployment
• Gain hands-on experience with Microsoft Azure and cloud technologies
• Assist with automation and scripting tasks

Essential Skills

• Passion for technology & digital innovation.
• Motivation for a career in technology consulting.
• Curiosity about Data & AI, Cloud, Software Engineering, or Cybersecurity.
• Basic interest/experience in Python, SQL, C#, automation, or software development.
• Familiarity or willingness to learn Git, DevOps, engineering principles.
• Desire to train on Microsoft Azure or existing Microsoft certification.
• Interest in cloud platforms (Azure preferred).
• Communication skills (written & spoken English).
• Analytical thinking and problem‑solving.
• Teamwork and collaboration.

Beneficial Experience

• Basic Python / SQL / C# / automation.
• Knowledge of Data Engineering, AI, Software Engineering, Cybersecurity, IAM, or Cloud Security.
• Awareness of Agile/Scrum.
• Interest or experience with Azure, AWS, or GCP.
• Version control or DevOps exposure.

Security & Operations Delivery Manager

Summary:

This is an exciting opportunity for an experienced Security operations Delivery Manager to join the UK Delivery Centre as a primary delivery lead. The Delivery Manager at Avanade plays a crucial role in ensuring the highest level of customer satisfaction through effective service delivery and security operations. 

In this role, you will collaborate closely with our clients to deliver comprehensive, cross-capability solutions and services. By leveraging your technical expertise, business acumen, and industry insights, you will manage the entire post-sales delivery and support process, ensuring that the right resources are deployed at the right time to achieve optimal customer outcomes. A key aspect of your role will be driving innovation in the solutions we provide, continuously seeking new ways to enhance value and deliver cutting-edge results for our customers.

The ideal candidate will possess a passion for technology, a drive for customer value and strategic outcomes, and demonstrable experience in a customer-facing role such as Service Delivery Management, Customer Success or Account Management. 

By joining Avanade’s Data and AI Service Operations team, you will have a fantastic opportunity to operate at the forefront of technology, with access to the best clients across the world, working on challenging and exciting services.
We are a diverse team, and we are proud of our culture that welcomes every individual. In our teams you will find talented and passionate technologists, with a humble, collaborative, and positive attitude. We promise to invest in you and help give you the platform for continuous learning and development. Come Join Us.

This position will require you to be onsite in the Newcastle Avanade office.  

What you’ll do : 

1. Service Delivery Management:
•    Take ownership for the effective delivery of commercially successful engagements within an ITIL and DevOps services framework.
•    Oversee the end-to-end delivery of services to clients, ensuring that all service level agreements (SLAs) are met or exceeded.
•    Coordinate with internal teams to ensure seamless service delivery and address any issues promptly.
•    Develop and implement service improvement plans to enhance service quality and efficiency.
•    Manage the release management cycle, planning, resourcing, and governance to successfully release new service components through to deployment.
•    Lead the continued adoption of Agile practices to create a culture of continuous integration in a client-facing environment.
•    Lead the UKDC team members delivering at the customer site, ensuring effective collaboration and performance.

Security responsibilities:

•    Assess Client Data Protection Risk associated with the proposed engagement
•    Engage in a continuous process of risk assessment, identification and mitigation relative to client data
•    Create the CDP Plan
•    Implement and manage CDP controls, as well as any further controls required by the client throughout the life of the engagement
•    Monitor compliance with the CDP Plan by the Client Engagement Delivery Team
•    Remediate any compliance variance identified through assessments or audits
•    Promptly escalate any failure of the client to execute their responsibilities related to client data
•    Ensure implementation of controls in all delivery locations including Client site, UKDC and other locations
•    Revise the CDP Plan to align controls and mitigations with continuous process of CDP Risk Assessment
•    Confirm tracking of CDP training for the Client Engagement Delivery Team; a record of attendance must be kept and retained in the contract files
•    Regularly post and distribute data privacy awareness and training material to the Client Engagement Delivery Team
•    Maintain approvals and exceptions in connection with the engagement according to the CDP Exception Process
•    Build and maintain strong relationships with clients, acting as their primary point of contact.
•    Understand clients' business needs and objectives, and provide tailored solutions to help them achieve their goals.
•    Monitor client satisfaction and proactively address any concerns or issues.
•    Conduct regular Reviews with clients to review their progress and address any needs or challenges.
•    Identify opportunities for upselling and cross-selling additional services or products to clients.

2.    Reporting and Analysis:
•    Prepare and present regular reports on service delivery performance and customer satisfaction metrics.
•    Analyse data to identify trends and areas for improvement, and implement corrective actions as needed.

3.    Collaboration and Communication:
•    Collaborate with sales, marketing, and product teams to ensure a cohesive approach to customer success.
•    Communicate effectively with clients and internal stakeholders to ensure alignment and transparency.

Introduction:

Unlock the potential of Modern Workplace as a Modern Workplace Engineer helping our customers build cutting-edge solutions the M265 platform. Embrace continuous learning and collaborate with global teams to shape the future of technology-driven excellence. Join us at Avanade, where creativity, innovation, and career growth thrive.

Come join us:

Do you enjoy developing long lasting working relationships with clients in some of the biggest household names in the world, across a variety of industries? Do you dream of delivering innovative, tailored modern IT solutions that truly make a difference?  Embrace your passion for continuous learning and seize the opportunity to deliver top-tier results under pressure. Join us as we shape the future with technology-driven excellence! Together we do what matters.

What you’ll do:

• Join one of our small project teams involved in the delivery of Modern Workplace solutions, in particular M365, Windows 11, Entra ID, Enterprise Mobility & Security, Intune, Azure Virtual Desktop and Windows 365.
• Work with your team to ensure successful project delivery.
• Take responsibility for project tasks.
• Build and maintain client relationships to ensure successful delivery.
• Use automation and tooling to assist with migration.
• Maintain strong working knowledge of the Microsoft365 service, and all required tools and products that support the evolving workplace.