Deliver an intelligent retail experience

Retail customers expect shopping to be dynamic, interactive and social. They are looking for a unified, seamless and personalised shopping experience across all channels. To guarantee success, retailers need to make sure that the journey is as positive as possible.

That goes for both customers and employees. In a recent survey, almost 94% of retailers polled agreed that the employees in their organisations are viewed as a source of workplace advantage. But the majority of retailers have yet to consider or prioritise the proper investment needed to create a workplace environment that will attract and retail talented and engaged employees. Those retail leaders who have a well-planned and executed workplace experience see it as a clear differentiator for them.

To win with both customers and employees requires retailers to incorporate innovation into the very core of their organisation. Whether it’s new technology, process improvements or entirely new business opportunities or partnerships, innovative thinking comes from everywhere: top down, bottom up, inside, outside. And infused in and through all these areas is intelligence. That’s especially clear in areas like intelligent technologies and tools where AI and automation can help retail organisations take digital transformation efforts to the next level.