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Today’s customers expect more than a once-a-year interaction with their insurance providers. But what does “more” mean? More choice? More convenience? More channels? More innovative products? More personalised service?
The answer’s simple: All of the above.
Digital technology gives insurers powerful ways to offer more. It enables new ways of working, new ways of interacting with customers and new types of insurance products. Businesses that embrace the digital opportunity will build greater customer loyalty and drive more revenue. Those that don’t will be at a competitive disadvantage.
“Digital tools and this app in particular are a real support for customers and agents. The Aviva Italia app can provide immediate responses to a variety of needs, offering a range of useful services on the move.”
Digital technology can enable a range of benefits for your business, including:
These benefits provide value to both your customers and employees.
Digital customer: By delivering more choice, personalisation and convenience and becoming a trusted adviser.
Digital workplace: By empowering employees through the use of digital tools, boosting their performance and customer service.
Our insurance industry group helps property and casualty insurers, life and annuity insurers, and insurance brokers optimize their business through the application of modern technology to improve effectiveness, efficiency and consistency.
Avanade works with nine of the 10 largest global insurers by sales on the Forbes Global 2000 list. And we work with eight of the top 10 property and casualty insurers.
Our digital insurance capabilities and services include contact centre, policy management, digital marketing, core policy/billing and claims management (including mobile claims), data and analytics, enterprise and social collaboration, and more.
Find out how we can help you become a digital insurer.