Microsoft Security Operations Centre (SOC) Analyst – T2 & T3

(Security Clearance Required)

Preferred Location - Newcastle

Job Description

The SOC Analyst Team operates as a next‑generation, intelligence‑led Security Operations function, designed to deliver high‑quality, scalable 24×7 security monitoring and response.

All SOC analysts participate in a 24×7 shift model, ensuring uninterrupted service coverage, while also contributing to detection improvement, automation feedback, and service optimisation when operational demand allows.

Tier 2 – SOC Analyst

Technology Primary – Microsoft Sentinel & Service Now.

Role Purpose

Tier 2 SOC Analysts represent the primary human analysis function, responsible for investigating escalated alerts and incidents that require human judgement, contextual understanding, and analytical depth.

Key Responsibilities

• Perform deep investigation of escalated alerts and incidents from automated Tier 1 workflows

• Validate threats, scope impact, and determine severity using contextual analysis

• Investigate across multiple data sources, including:

  • SIEM

  • EDR / XDR

  • Identity and authentication telemetry

  • Cloud and SaaS platforms

• Coordinate and execute response actions in line with:

  • Defined playbooks

  • Client‑specific requirements

  • Incident response procedures

• Maintain clear, high‑quality investigation documentation and handover notes

Operational Expectations

• Operate as part of a 24×7 shift rota

• Maintain accountability for investigation accuracy and quality

• Escalate complex or ambiguous cases to Tier 3 appropriately

• Provide structured feedback into:

  • Detection tuning

  • Alert quality improvements

  • Automation optimisation

Continuous Improvement Contributions

When operational demand allows, Tier 2 analysts are expected to contribute insight time to platform improvement activities, supporting the Platform Automation Lead through:

• Identification of repeatable investigation patterns

• Feedback on automation opportunities

• Playbook refinement and improvement

• Detection logic tuning recommendations

Responsibilities

• Contribute to technology and digital transformation projects.

• Assist in preparing client presentations and proposals.

• Conduct research and analysis on IT and technology trends.

• Work with senior team members to analyze business practices and identify technology‑driven improvement opportunities.

• Collect, clean, and prepare data from multiple sources to ensure quality and usability.

• Write and maintain scripts using Python and SQL to process and analyze data.

• Support exploratory data analysis to identify trends, patterns, and insights.

• Assist in developing and testing basic machine learning models.

• Help build dashboards and visualizations using tools such as Power BI.

• Test and validate data pipelines to ensure accuracy and reliability.

• Work with cloud-based data platforms and support data workflows.

Essential Skills

• Passion for technology & digital innovation.

• Motivation for a career in technology consulting.

• Curiosity about Data & AI, Cloud, Software Engineering, or Cybersecurity.

• Basic interest/experience in Python, SQL, C#, automation, or software development.

• Familiarity or willingness to learn Git, DevOps, engineering principles.

• Desire to train on Microsoft Azure or existing Microsoft certification.

• Interest in cloud platforms (Azure preferred).

• Communication skills (written & spoken English).

• Analytical thinking and problem‑solving.

• Teamwork and collaboration.

Beneficial Experience

• Basic Python / SQL / C# / automation.

• Knowledge of Data Engineering, AI, Software Engineering, Cybersecurity, IAM, or Cloud Security.

• Awareness of Agile/Scrum.

• Interest or experience with Azure, AWS, or GCP.

• Version control or DevOps exposure.

Responsibilities

• Contribute to technology and digital transformation projects.

• Assist in preparing client presentations and proposals.

• Conduct research and analysis on IT and technology trends.

• Work with senior team members to analyse business practices and identify technology‑driven improvement opportunities.

• Assist in developing and maintaining software features under guidance

• Write clean, well-structured code following best practices

• Test, debug, and fix simple issues in applications

• Support project delivery across the software development lifecycle

• Use version control (e.g., Git) and collaborate with team members

• Contribute to documentation for code and systems

• Gain experience with development tools, frameworks, and cloud platforms

• Continuously learn and build skills in programming and software engineering

Expected tools/tech responsibilities

• Develop and support applications using Python and C#

• Work with SQL to manage and query data

• Use Git for version control and team collaboration

• Apply core software engineering principles (clean code, debugging)

• Support DevOps processes including build, testing, and deployment

• Gain hands-on experience with Microsoft Azure and cloud technologies

• Assist with automation and scripting tasks

Essential Skills

• Passion for technology & digital innovation.

• Motivation for a career in technology consulting.

• Curiosity about Data & AI, Cloud, Software Engineering, or Cybersecurity.

• Basic interest/experience in Python, SQL, C#, automation, or software development.

• Familiarity or willingness to learn Git, DevOps, engineering principles.

• Desire to train on Microsoft Azure or existing Microsoft certification.

• Interest in cloud platforms (Azure preferred).

• Communication skills (written & spoken English).

• Analytical thinking and problem‑solving.

• Teamwork and collaboration.

Beneficial Experience

• Basic Python / SQL / C# / automation.

• Knowledge of Data Engineering, AI, Software Engineering, Cybersecurity, IAM, or Cloud Security.

• Awareness of Agile/Scrum.

• Interest or experience with Azure, AWS, or GCP.

• Version control or DevOps exposure.