Client Group Lead: Communications, Media & Technology (CMT) and Financial Services (FS)

Shape the growth of mid-market clients. Lead at the intersection of business and technology.

IMPORTANT NOTE:  We may depending on seniority, industry experience and current role recruit separate client group leads for CMT and FS.  If you think you have what it takes to lead just one of these industries, please do get in touch.

At Avanade, we help organizations unlock the power of Microsoft technology to transform their business. We are looking for a Client Group Lead to take accountability for a portfolio of strategic clients, driving growth, shaping market strategy, and leading high-performing teams across sales and delivery in the CMT and FS industries.

This is a senior leadership role with full ownership of client success, revenue growth, and delivery excellence within an industry-aligned client group.

What you’ll do

Lead and grow a portfolio

• Own the end-to-end performance of your client group, including revenue, pipeline, and delivery outcomes
• Drive profitable growth, expanding existing accounts and winning new business
• Identify and capture strategic opportunities aligned to industry priorities

Drive sales excellence

• Build and execute a high-quality go-to-market strategy aligned to Avanade, Accenture and Microsoft
• Improve pipeline quality, win rates, and deal conversion through disciplined sales leadership
• Lead complex, high-value deals from origination through to close
• Lead a team of sales managers, business development executives, client account leads and other supporting roles to grow the business

Build trusted client relationships

• Operate as an executive sponsor across key accounts
• Develop strong C-suite relationships, shaping transformation agendas and long-term roadmaps
• Ensure an exceptional client experience, acting on feedback and continuously improving outcomes

Deliver with excellence

• Ensure strong alignment between sales and delivery teams
• Oversee delivery performance, managing risk and ensuring commitments are met
• Maintain commercial discipline across engagements, including margin and forecast accuracy

Lead and inspire teams

• Build and lead high-performing, multi-disciplinary teams across sales, industry, and delivery
• Develop senior talent and create a culture of accountability, collaboration, and excellence
• Allocate the right expertise to the right opportunities to maximise impact

Unlock the potential of Microsoft 365 Copilot and agents as a visionary architect, transforming challenges into cutting-edge solutions. Embrace continuous learning and collaborate with global teams to shape the future of technology-driven excellence. Join us at Avanade, where creativity, innovation, and career growth thrive.

Key Responsibilities:

• Helping clients realize meaningful business growth through workplace transformation through Copilot and agents, you will work with account teams to shape, sell and coordinate the delivery of propositions that address client challenges
• Develop pragmatic, deliverable and sustainable Copilot solutions and roadmaps that allows clients to address their business needs and leverage the best value out of their Microsoft investments.
• Contribute to the development and evolution of future focused workplace and organization transformation propositions and solutions.
• Support the selling and implementation of Copilot propositions in response to market demand and digital trends.
• Assist senior team members with sales efforts including development of client proposals and pitch mechanics.
• Delivering sales presentations to clients and responding to RFPs.
• Use experience of client facing engagements to build a positive project relationship, run workshops and lead clients to success.
• Design and develop Power Platform, Microsoft Copilot Studio agents, Teams Toolkit Agents to meet client requirements.
• Lead a team of experts to work together to drive success in delivering solutions.
• Collaborate with cross-functional teams under challenging circumstances to deliver high-quality solutions.
• Translate business requirements into technical solutions using Microsoft 365 products.
• Share practices for Microsoft 365 Copilot, Copilot Studio and extensibility knowledge with global Avanade team members.

Summary  

In this role, you will collaborate closely with our clients to deliver comprehensive, cross-capability solutions and services. By leveraging your technical expertise, business acumen, and industry insights, you will manage the entire post-sales delivery and support process, ensuring that the right resources are deployed at the right time to achieve optimal customer outcomes. A key aspect of your role will be driving innovation in the solutions we provide, continuously seeking new ways to enhance value and deliver cutting-edge results for our customers.

Key Responsibilities

Building and maintaining strong customer relationships will be at the heart of your role. You will act as a trusted advisor to our clients, understanding their business needs and objectives, and providing tailored solutions to help them achieve their goals. Your ability to foster and nurture these relationships will be crucial in driving customer satisfaction and long-term success.

Experience collaborating closely with development and testing teams in a continuous integration methodology to successfully bring additional service components into production and ensure their ongoing commercial success, is essential.
The ideal candidate will possess a passion for technology, a drive for customer value and strategic outcomes, and demonstrable experience in a customer-facing roles.
By joining the UK Delivery Centre, you will have a fantastic opportunity to operate at the forefront of technology, with access to the best clients across the world, working on challenging and exciting services & solutions.

We are a diverse team, and we are proud of our culture that welcomes every individual. In our teams you will find talented and passionate technologists, with a humble, collaborative, and positive attitude. We promise to invest in you and help give you the platform for continuous learning and development. Come Join Us.

1. Service Delivery Management:
· Take ownership for the effective delivery of commercially successful engagements within an ITIL and DevOps services framework.
· Oversee the end-to-end delivery of services to clients, ensuring that all service level agreements (SLAs) are met or exceeded.
· Coordinate with internal teams to ensure seamless service delivery and address any issues promptly.
· Develop and implement service improvement plans to enhance service quality and efficiency.
· Manage the release management cycle, planning, resourcing, and governance to successfully release new service components through to deployment.
· Lead the continued adoption of Agile practices to create a culture of continuous integration in a client-facing environment.
· Lead the UKDC team members delivering at the customer site, ensuring effective collaboration and performance.

2. Client Success Management:
· Build and maintain strong relationships with clients, acting as their primary point of contact.
· Understand clients' business needs and objectives, and provide tailored solutions to help them achieve their goals.
· Monitor client satisfaction and proactively address any concerns or issues.
· Conduct regular Reviews with clients to review their progress and address any needs or challenges.
· Identify opportunities for upselling and cross-selling additional services or products to clients.

3. Client Success Account Management:

· Manage a portfolio of UKDC client accounts, ensuring their ongoing success and satisfaction.
· Collaborate with clients to develop strategic plans that align with their business objectives.
· Provide client with regular service analysis and develop ideas for service improvements.
· Ensure effective communication with clients to manage expectations and demonstrate value.

4. Reporting and Analysis:
· Prepare and present regular reports on service delivery performance and customer satisfaction metrics.
· Analyse data to identify trends and areas for improvement, and implement corrective actions as needed.

5. Collaboration and Communication:
Collaborate with sales, marketing, and product teams to ensure a cohesive approach to customer success.
· Communicate effectively with clients and internal stakeholders to ensure alignment and transparency.

6. Team Support & Collaboration
Has experience working with and guiding peers or virtual teams. Promotes a collaborative and inclusive team culture, encourages knowledge sharing, and supports team alignment across functions. Acts as a point of contact for day-to-day guidance and helps foster a positive, productive working environment.

7.Enabling Change
Supports transformation efforts and helps drive adoption of new technologies or processes with customers and internal teams. Contributes to change initiatives by sharing feedback, identifying opportunities, and helping others navigate new ways of working.