Unlock the potential of Microsoft 365 Copilot and agents as a visionary architect, transforming challenges into cutting-edge solutions. Embrace continuous learning and collaborate with global teams to shape the future of technology-driven excellence. Join us at Avanade, where creativity, innovation, and career growth thrive.

Key Responsibilities:

• Helping clients realize meaningful business growth through workplace transformation through Copilot and agents, you will work with account teams to shape, sell and coordinate the delivery of propositions that address client challenges
• Develop pragmatic, deliverable and sustainable Copilot solutions and roadmaps that allows clients to address their business needs and leverage the best value out of their Microsoft investments.
• Contribute to the development and evolution of future focused workplace and organization transformation propositions and solutions.
• Support the selling and implementation of Copilot propositions in response to market demand and digital trends.
• Assist senior team members with sales efforts including development of client proposals and pitch mechanics.
• Delivering sales presentations to clients and responding to RFPs.
• Use experience of client facing engagements to build a positive project relationship, run workshops and lead clients to success.
• Design and develop Power Platform, Microsoft Copilot Studio agents, Teams Toolkit Agents to meet client requirements.
• Lead a team of experts to work together to drive success in delivering solutions.
• Collaborate with cross-functional teams under challenging circumstances to deliver high-quality solutions.
• Translate business requirements into technical solutions using Microsoft 365 products.
• Share practices for Microsoft 365 Copilot, Copilot Studio and extensibility knowledge with global Avanade team members.

Location: Reading (full time on site)

Must be Eligible for Security Clearance

Unlock the potential of Microsoft 365 as a support engineer, ensuring our customers M365 deployments are delivering as expected. Join us at Avanade, where creativity, innovation, and career growth thrive.

Come join us:

As a member of the UKI Delivery Centre Team you will work on M365 projects for our clients. Do you Enjoy developing long lasting working relationships with clients in some of the biggest household names in the world, across a variety of industries? Dream of delivering innovative, tailored modern IT solutions that truly make a difference?  Work with a team where your individual skills and experience are recognized and valued? Embrace your innate passion for technology, where you will be encouraged to continuous learn and develop your skills further. Join us as we shape the future with technology-driven excellence! Together we do what matters.

What you’ll do:

• Delivering M365 L1/L2 support for our customers.
• Take ownership of tickets, delivering support to SLA’s.
• Liaise closely with customers, keeping them updated with progress.
• Work closely with your Team and other Delivery Centre staff.
• Maintain strong working knowledge of the M365 suite, and all required tools and products.
• Work at a great customer location

Summary

You will take charge of leading our most critical and complex projects and programmes, with full accountability of delivery you will be responsible for nurturing and maintaining strong client relationships to ensure delivery excellence and client satisfaction are achieved. Adhering to schedule, budget and quality benchmarks are expected. Your role will be instrumental in growing our clients and supporting both theirs and our growth. Additionally, you will have the opportunity to provide mentorship and technical expertise to our talented colleagues.

Key Responsibilities

·       Have delivery accountability of contracted solutions at the programme or project level, ensuring adherence to deal economics, schedule, and quality standards.

·       Effectively managing overall project/programme risks, making critical adjustments as necessary and gaining buy-in from senior management for key project plans.

·       Overseeing and driving the development, implementation, and maintenance of comprehensive project work plans.

·       Accountability of the traceability of project requirements throughout the project life cycle.

·       Providing strategic direction for all change management activities and supporting clients in their change enablement processes

·       Seek out growth opportunities for the account, the client, the team and our people.

·       Mentoring and developing team members, providing oversight to the management of relationships with suppliers and subcontractors

• Demonstrate your client communication skills at all levels, including executive level, with consideration for different cultures and first languages

• Be the escalation point for delivery issues taking a hands-on approach where necessary to course correct troublesome projects

• Ensure consistent programme governance is in place, attend and contribute in steering meetings and project progress updates.

• Manage the expectations of the Client and the teams

• Manage the sales process:

  • Review the solution to confirm it can be delivered within the budget available

  • Draft or review contracts ensuring scope, dependencies and risks can be managed

  • Ensure deliverables and work products are achievable

  • Review staffing proposals to ensure they have the right skills and capability

Client Group Lead: Communications, Media & Technology (CMT) and Financial Services (FS)

Shape the growth of mid-market clients. Lead at the intersection of business and technology.

IMPORTANT NOTE:  We may depending on seniority, industry experience and current role recruit separate client group leads for CMT and FS.  If you think you have what it takes to lead just one of these industries, please do get in touch.

At Avanade, we help organizations unlock the power of Microsoft technology to transform their business. We are looking for a Client Group Lead to take accountability for a portfolio of strategic clients, driving growth, shaping market strategy, and leading high-performing teams across sales and delivery in the CMT and FS industries.

This is a senior leadership role with full ownership of client success, revenue growth, and delivery excellence within an industry-aligned client group.

What you’ll do

Lead and grow a portfolio

• Own the end-to-end performance of your client group, including revenue, pipeline, and delivery outcomes
• Drive profitable growth, expanding existing accounts and winning new business
• Identify and capture strategic opportunities aligned to industry priorities

Drive sales excellence

• Build and execute a high-quality go-to-market strategy aligned to Avanade, Accenture and Microsoft
• Improve pipeline quality, win rates, and deal conversion through disciplined sales leadership
• Lead complex, high-value deals from origination through to close
• Lead a team of sales managers, business development executives, client account leads and other supporting roles to grow the business

Build trusted client relationships

• Operate as an executive sponsor across key accounts
• Develop strong C-suite relationships, shaping transformation agendas and long-term roadmaps
• Ensure an exceptional client experience, acting on feedback and continuously improving outcomes

Deliver with excellence

• Ensure strong alignment between sales and delivery teams
• Oversee delivery performance, managing risk and ensuring commitments are met
• Maintain commercial discipline across engagements, including margin and forecast accuracy

Lead and inspire teams

• Build and lead high-performing, multi-disciplinary teams across sales, industry, and delivery
• Develop senior talent and create a culture of accountability, collaboration, and excellence
• Allocate the right expertise to the right opportunities to maximise impact