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Pernod Ricard Spain stirs up a cocktail of mobility and automation with Microsoft Dynamics CRM

Business Situation

Pernod Ricard Spain, one of the world’s most renowned distillers, was looking for ways to improve how its sales force monitors sales and interacts with retailers. The goal: empower reps with more powerful, intelligent tools to speed up go-to-market activities, generate insight and enable on-the fly decisions to better serve customers.

Solution

Avanade deployed a “user consultancy” team to shadow Pernod Ricard Spain’s sales reps and understand how they work. This design-thinking approach gave the beverage maker confidence that Avanade would build something its team wanted to use, before we built it!

From there, Avanade designed and developed a mobile sales application, integrating it with the back end using Dynamics CRM.

Results

Today, Pernod Ricard Spain has a data-driven sales application, which gives greater insights into customers and allows sales to establish deeper, more productive relationships at greater speed.

Learn more about unifying CRM and ERP on the cloud with Microsoft Dynamics 365 and Avanade and say hello to the next generation of intelligent business applications.

TECHNOLOGY

Microsoft Dynamics 365

Integrate ERP, CRM and Office 365 capabilities.

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Next steps

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