Customer experience
Why do banks struggle to put the customer first?
DOWNLOADAccelerate transformation for your financial services organisation
At Avanade, we invest in solutions to help financial services firms transform to become intelligent enterprises. Our solutions are developed with insight and innovation for improved employee and customer experiences.
Recognised as the market leader for Microsoft and Dynamics 365 solutions, our team of advisers will assess, plan, design, implement and manage solutions to help you predict and lead your markets in the era of intelligence.
In short, we’re a partner you can trust.
- Forrester awarded Avanade “market leader” status for Microsoft Dynamics 365 technologies – praising our peerless skills, balanced portfolio of ERP and CRM solutions, experience of delivering enterprise-wide transformation and our industry-sector competency.
- Avanade is recognised by HfS as a leader for Dynamics 365.
- IDC named Avanade and Accenture as market leaders for our work in implementing Microsoft solutions.
- Avanade has been awarded Microsoft Global SI Alliance Partner of the Year 17 times – more than any other partner – and recognised in 2022 as Microsoft Global Partner of the Year for Dynamics 365 Customer Insights & Marketing, Dynamics 365 Customer Service & Field Service, and named Finalist for Dynamics 365 Sales and Dynamics 365 Supply Chain Management and Intelligent Order Management.
"Consider Avanade particularly when the Microsoft Dynamics implementation is part of a broader business model and business process transformation."
Fast, flexible delivery with Avanade’s Intelligent Enterprise Solutions (AIES) program 
Our Avanade Intelligent Enterprise Solutions program is a global Avanade team and investment strategy that fuses the products, assets and knowledge of Accenture, Avanade and the Microsoft ecosystem to deliver business process driven digital transformation for our clients.
The solutions are industry-specific and cross-industry configurations developed using the Dynamics 365 platform. They are designed to help you rapidly deploy leading business practices enabled by innovative digital technology.
In addition, we provide clients with 24x7 ongoing management and support through our managed services capabilities.
Our intelligent enterprise solutions encompass: master data and process automation, big data and analytics, artificial intelligence, virtual and augmented reality, internet of things, liquid workforce, blockchain and learning gamification.
"We’ve seen dramatic increases in our response rates with this new platform. We can now more readily segment our customer base, which enables us to grow our market share without increasing costs."
Benefit from our financial services expertise
Avanade is a joint venture between Microsoft and Accenture. Our experts have deep knowledge about the complexities of the financial services industry, and they know how to deploy digital technology to transform operations across banking, capital markets and insurance.
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