There’s a new X in town
WX – Workplace experience

Customer experience (CX) and employee experience (EX) have been around for a while as drivers of competitive advantage. But leaders across the entire organisation need to take a joint look at the bigger picture. Creating sustainable business value requires a much broader approach across technology, operations, culture and employee experience. This is what workplace experience (WX) is all about.

A great WX is no longer a nice to have, it is a must have. According to Gartner1, "by 2020, the greatest source of competitive advantage for 30% of organisations will come from the workforce's ability to creatively exploit digital technologies."

What once was an IT initiative is now a business-wide initiative enabled by IT. So, CHROs, COOs, CIOs and other business unit leaders … it’s time to join forces and redefine your workplace value equation.

(1) Gartner, " How to Market and Sell Digital Workplace Solutions," Craig Roth, Published: 23 February 2018

“With the digital workplace … we will reinvent productivity, enhance the customer experience, speed innovation and build competitive advantage.”

Markus Petrak Corporate Director, Integrated Business Solutions, Henkel AG

Empowered x Engaged = Unstoppable

Empowering people with the right technologies and engaging them with a great experience leads to unstoppable value for the business through increased cost efficiency, productivity and growth.

Research by MIT Sloan Center of Information Systems Research (CISR) demonstrates that companies that score in the top 25% of employee experience achieve2:

  • Double the customer satisfaction (industry-adjusted Net Promoter Score, NPS)
  • Twice the innovation in terms of percent of revenues from new products and services
  • 25% greater profitability compared to competitors
(2) “Building business value with employee experience,” Kristine Dery and Ina M. Sebastian, MIT Sloan Centre of Information Systems Research (CISR), Research Briefing, Volume XVII, Number 6, June 2017

    Guide to Microsoft Teams

    Find out how to deliver a great workplace experience with Microsoft Teams.


    Workplace Experience - The new driver of sustainable business value

    Why transformation starts with your workplace.


    Workplace Experience Executive Research

    Research finds that a holistic approach is critical for workplace transformation


    Remote working, we are here to help

    Your guide to remote working for the employer and employee.

    End-to-end approach to deliver your workplace experience

    Our approach combines strategy, implementation, change management and managed services. We also have deep expertise in AI, analytics and the entire Microsoft technology ecosystem.

    • 11 years running Microsoft Partner of the Year
    • Digital strategy and change enablement practices
    • Cross-client workplace forum, benchmarks and best practices
    • Full-service digital studio and experience design practice
    • 1,800-plus workplace projects delivered
    • More than 8 million Office 365 seats deployed
    • 8 million Windows upgrades
    • 3,500 analytics experts
    Why it’s time to rethink your Workplace Experience

    How a holistic workplace approach can help you survive and thrive.

    Remote working, we are here to help

    Your guide to remote working for the employer and employee.

    How to master distributed working during disruption

    Best practice recommendations for organizations that are rapidly embracing remote working.

    Remote working challenges FAQ

    Avanade answers common questions around Remote Working.

    Microsoft Teams

    Avanade delivers a great workplace experience for clients with Microsoft Teams.

    Workplace Platform Modernisation

    Empower your workforce with technology.

    Intelligent Automation

    Power up your process automation with data intelligence and AI.

    More Business Issues

    Contact Avanade

    Next steps

    Workplace experience matters wherever you work.
    Talk to us about changing yours.

    Modal window
    Share this page