Redefine the Retail Banking workplace
How can a retail bank transform its workplace?
Retail banks want to differentiate around the customer journey. Transforming the workplace is the way to do it. Our approach enables employees to offer a better banking experience through modernised platforms, a reimagined banking culture and optimised operations. This is what workplace experience (WX) is all about.
A great WX is no longer a nice to have, it’s a must have. According to MIT CISR, those companies that get this right generate better margins, faster time-to-market and greater ability to change. Customer satisfaction and innovation doubles and profitability increases by 25%1.
The workplace is not a cost centre. Avanade can help you redefine the workplace as a creator of sustainable value – a place where employee experience is on a par with customer experience. Download the guide to find out more.
(1)“Building business value with employee experience,” Kristine Dery and Ina M. Sebastian, MIT Sloan Centre of Information Systems Research (CISR), Research Briefing, Volume XVII, Number 6, June 2017