Analytics in insurance
Solving traditional and new problems.DOWNLOAD
Today’s customers expect more than a once-a-year interaction with their insurance providers. But what does “more” mean? More choice? More convenience? More channels? More innovative products? More personalised service?
The answer’s simple: All of the above.
Digital technology gives insurers powerful ways to offer more. It enables new ways of working; new ways of interacting with customers; and new types of insurance products. Businesses that embrace the digital opportunity will build greater customer loyalty and drive more revenue. Those that don’t will be at a competitive disadvantage.
“Digital tools and this app in particular are a real support for customers and agents. The Aviva Italia app can provide immediate responses to a variety of needs, offering a range of useful services on the move.”
Digital customer: By delivering more choice, personalisation and convenience and becoming a trusted adviser.
Digital workplace: By empowering employees through the use of digital tools, boosting their performance and customer service.
Our digital insurance capabilities and services include CRM, contact centre, policy management, digital marketing, core policy/billing and claims management (including mobile claims), data and analytics, enterprise and social collaboration, and more.
Find out how we can help you become a digital insurer.