Maximise citizen and employee experience

The pandemic has forced government and public services organisations to rethink how they operate. Citizens are demanding swift, seamless and ethical digital public services; however, unprecedented need is straining public sector employees and processes. It’s time for government and public services organisations to reset – or lose trust.

A cohesive service delivery ecosystem powered by an integrated cloud platform is critical in times of continual change to meet the expectations of citizens, employees and businesses, as well as government agencies and departments. Acceleration and optimisation are key components to a successful citizen-centric cloud journey, both must be considered and intertwined.

Whether you look to optimise first for maximum cost and consumption efficiencies or accelerate first for greater scalability, there is no “best way”. The path ahead will not be linear. In this guide we will explore the three phases below and help you decide which route is right for your organisation:

  1. Respond: optimise the cloud  
  2. Reset: accelerate the move
  3. Renew: innovate through modern application architecture

Avanade has the end-to-end capabilities to help optimise experiences and efficiencies using Microsoft ecosystem technologies.

  • Data-driven citizen services: Avanade’s Intelligent Automation Platform fuses AI, intelligent automation and workflow integration to empower employees and make access to services more seamless and engaging for citizens.
  • Efficient experiences: Our deep digital expertise helps clients optimise ROI from Microsoft technologies and intelligently automate CRM and case management systems. This improves citizen experiences and financial processes like grants and broker compliance.
  • Effective intra-/inter-departmental collaboration: Avanade’s Workplace Experience (WX) capabilities help create intelligent workflows for employees and enable secure, remote service capabilities for citizens, including virtual court proceedings and virtual visits. Rethink your business resilience and agility with WX.
  • Culture of transparency, integrity and trust: Avanade’s organisational change management, digital ethics and fraud prevention and security services help drive transparency, integrity and trust through continual change. Whether you are in the middle of a digital transformation or have had to rapidly shift to a different operating model, this guide outlines the 5 key steps to help you secure your agency or department now and in the future.

“Because of the automatic integration into the backend system, our police officers can avoid additional paperwork …The time savings generated by this solution directly result in more security for our citizens.”

Minister Klaus Bouillon Ministry of Interior, State of Saarland, Germany

We bring global scale and expertise

Trusted partner capabilities
- 450+ clients worldwide
- 30+ Delivery Centers across 17 countries
- 9,000 successful automations
- 200+ preconfigured services

Outcomes-driven technologists
- 15,000+ automation professionals
- 4,000+ robotics practitioners
- 500+ artificial intelligence and machine learning specialists
- 3,500+ analytics professionals
- 1,000+ data engineers

Recognised Microsoft expertise
- Microsoft Global Alliance SI Partner of the Year for 11 years running and 15 times in total
- 19 Microsoft Gold Competencies, including Gold for Microsoft’s new security competency
- More Microsoft Certified Azure Professionals than any other partner
- Microsoft 2020 Global Modern Workplace for Firstline Workers Partner of the Year
- Microsoft Global AI and Machine Learning Partner of the Year 2020
- Microsoft Global Modern Workplace for Firstline Workers Partner of the Year 2020
- Accenture/Avanade recognised by HFS as a Top 10 Microsoft AI Service Provider in 2019
- Avanade recognised as a “market leader” for Dynamics 365 by Forrester and HFS

Rethink public services

Renew citizen services and ways of working through continual change.

Intelligent citizen services

Evolving our cities for the digital citizen with 311

The future of citizen services

Insights from Avanade, Accenture and Microsoft experts

Healthcare and artificial intelligence – the ultimate love/hate relationship

Physicians of the future will need to be half-scientist, half-technologist.

Saarland Police get double-digit time savings with mobile app

Results in significant improvements to operational and administrative processes.

Austrian Post digitises for improved customer service

Avanade and Austrian Post worked together to implement the company’s CRM system to improve support for customers.

Avanade Intelligent Automation Platform

Empowering organisations and the citizens they serve to do more

Virtual visits and video-enabled justice

Maintaining service when in-person is not possible

Power Virtual Agent for COVID-19

Helping concerned individuals stay informed through the crisis

Avanade Grant Making Solution

A step-by-step demo for grant making


Next Steps

Find out how we can help empower your organisation and the citizens you serve to do more.

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