Customer Experience 

Anticipate customer needs, deliver delight everywhere and create loyalty for life. 

Build strong connections with customers 

Consumer needs and expectations are rapidly changing – Avanade can help you keep up.  We assist business leaders in crafting highly personalised customer experiences that evolve to keep pace with unique market dynamics and ever-changing consumer behaviours.  Connected experiences that foster loyalty and create convenient, well-timed commerce moments are our guiding light to optimise sales and fortify your brand value.

Distinguished achievements 

Avanade X is a renowned leader in Microsoft and Sitecore technologies, earning accolades like Microsoft's 2023 Customer Experience Partner of the Year, Sitecore's 2023 Excellence in Business Impact Award and multiple Sitecore 2023 Experience Awards.

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How we can help

Future-proof your customer experience

Resilient experiences

Many organisations are struggling to keep up with their customers' increasingly dynamic needs and shifting behaviours, but creating future-proof customer experiences can help you hold on to both their hearts and business.


We work to embed speed and agility into the core of our customer's operations, lending our expertise in modern platforms and architectures, content lifecycle management, and customer data and insights to easily flex and adapt to the ever-changing consumer.

Put customers at the centre of your business

Connected customers

The customer is the only channel and it’s now a business imperative to deliver full-circle experiences that meet them where they are and when they’re ready.

You can place your customers at the centre of their own story, driving personalised experiences to enrich interactions, meet their specific needs and build loyalty at every touch point. Our approach roots value metrics into the heart of your customer journey and uses data and AI to anticipate needs and create customers for life.

Make your brand shoppable

Relationship commerce

Commerce is everywhere and the number of touchpoints it takes to reach your customers is growing. From web to social, mobile to metaverse, consumers expect seamless and personalised interactions across every channel – and your brand must be able to reach them wherever they are.

We can help you maximise sales while building deeper customer relationships by adding new commerce capabilities, creating shoppable moments throughout your customer journeys, and making buying easy and convenient from anywhere at any time.

Create memorable experiences

Get started with us

Beginning with our Sprint Zero guided engagement, we’ll take you through a collaborative session to create customisable approaches to better connect with your customers – from scaling personalisation and accelerating content velocity to connecting marketing, sales and service.

Client stories

American Dental Association helps members better serve their patients with a dynamic persona-based hub.
KrisShop transforms the in-flight shopping experience.
Open Universities Australia enhances the digital learning experience while boosting website speed nearly 35%.


Create the Retail Experience Your Customers Want

Seamless experiences are essential in today's retail landscape, with channel-less becoming the future standard. 

Boosting CX with Composable DXP 

Enhance customer experiences by collecting real-time insights, orchestrating Martech tools, and activating contextualised engagements. 

The Next Generation of Retail has arrived

Generative AI and Microsoft Fabric are evolving the future of retail, ushering a new age of commerce.

Want to talk to an expert?

Making what matters starts here

Tell us more about your challenge or need and we will connect you to the right Avanade expert to help you.

How can we help?

Press Contacts

North America

Europe and Middle East (EME)

Growth Markets


North America
Global Headquarters
1191 Second Avenue
Suite 100
Seattle, WA 98101

30 Fenchurch Street



Growth Markets
Singapore Headquarters
Avanade Asia Pte Ltd
250 North Bridge Road
#30-03 Raffles City Tower
Singapore 179101