Retail Workplace Experience Point of View
Well-planned and executed workplace experience can and will be a differentiator for retailers.
There’s a new X in townWX – Workplace experience
Customer experience (CX) and employee experience (EX) have been around for a while as drivers of competitive advantage. But leaders across the entire organisation need to take a joint look at the bigger picture. Creating sustainable business value requires a much broader approach across technology, operations, culture and employee experience. This is what workplace experience (WX) is all about.
A great WX is no longer a nice to have, it is a must have. According to Gartner1, "by 2020, the greatest source of competitive advantage for 30% of organisations will come from the workforce's ability to creatively exploit digital technologies."
What once was an IT initiative is now a business-wide initiative enabled by IT. So, CHROs, COOs, CIOs and other business unit leaders … it’s time to join forces and redefine your workplace value equation.
(1) Gartner, " How to Market and Sell Digital Workplace Solutions," Craig Roth, Published: 23 February 2018“With the digital workplace … we will reinvent productivity, enhance the customer experience, speed innovation and build competitive advantage.”
Empowered x Engaged = Unstoppable
Empowering people with the right technologies and engaging them with a great experience leads to unstoppable value for the business through increased cost efficiency, productivity and growth.
Research by MIT Sloan Center of Information Systems Research (CISR) demonstrates that companies that score in the top 25% of employee experience achieve2:
- Double the customer satisfaction (industry-adjusted Net Promoter Score, NPS)
- Twice the innovation in terms of percent of revenues from new products and services
- 25% greater profitability compared to competitors
POINT OF VIEW
Workplace Experience - The new driver of sustainable business value
Why transformation starts with your workplace.
RESEARCH
Building business value with employee experience
Research from MIT’s Centre for Information Systems Research (CISR).
PRACTICAL GUIDE
The CIO’s guide to workplace experience
Cost-efficient, highly responsive and secure evergreen workplace platforms.
End-to-end approach to deliver your workplace experience
Our approach combines strategy, implementation, change management and managed services. We also have deep expertise in AI, analytics and the entire Microsoft technology ecosystem.
- 11 years running Microsoft Partner of the Year
- Digital strategy and change enablement practices
- Cross-client workplace forum, benchmarks and best practices
- Full-service digital studio and experience design practice
- 1,800-plus workplace projects delivered
- More than 8 million Office 365 seats deployed
- 8 million Windows upgrades
- 3,500 analytics experts
Workplace Experience - Episode 1: Combining forces
How today’s modern workplace empowers people to do their best work.
Workplace Experience - Episode 2: Securing the future of work
How today’s modern workplace empowers people to do their best work.
Workplace Experience - Episode 3: People power
How organisations can and must put their people at the heart of every decision.
Towergate leverages cloud to fuel real-time enterprise
New Office 365 environment deployed using Microsoft FastTrack at extraordinarily fast pace.
Print
