Microsoft Customer Success Manager – CSP

Avanade seeks a Microsoft Customer Success Manager (CSM) to manage and grow customer relationships within the Microsoft Cloud Solution Provider (CSP) portfolio. This role is focused on driving customer adoption, satisfaction, retention, and expansion across Microsoft cloud services, while acting as the high-touch, post-sale success partner for CSP customers.

As a CSM, you will own the customer success motion for a portfolio of CSP customers. You will work across Avanade sales, delivery, and Microsoft teams to ensure customers realize value from their Microsoft investments, increase cloud adoption, and identify opportunities for growth. Together we do what matters.

What you will do

• Serve as a point of contact for CSP customers post-sale
• Assist with onboarding, adoption, and ongoing success across Microsoft cloud services
• Develop and execute customer success plans aligned to business outcomes
• Monitor customer health, usage, and satisfaction to proactively address risks
• Identify upsell, cross-sell, and renewal opportunities in collaboration with sales teams
• Coordinate support, escalation, and issue resolution across Avanade and Microsoft
• Conduct regular customer reviews to demonstrate value and progress against goals
• Advocate for the customer internally, ensuring alignment across delivery and support teams
• Maintain accurate customer data, success metrics, and forecasting
• Support renewals and retention efforts within the CSP lifecycle

Key Performance Indicators

• Increase CSP recurring revenue
• Maintain 75%+ CSP renewal attainment
• Unlock licensing opportunities
• Conduct quarterly customer education – workshops & webinars

As a Digital Identity Consultant (AD Security & Resilience), you will design, secure, and optimise enterprise identity solutions across Microsoft Entra ID and Active Directory environments. You will work directly with clients to modernise authentication, strengthen identity governance, and enhance AD resilience, contributing to robust and scalable digital identity architectures for medium to large enterprise organisations.

Key Responsibilities

• Develop and implement modern authentication solutions (OAuth, SAML, token-based authentication, claims transformations).

• Manage identities and authentication services using Microsoft Entra ID, including SSO, Conditional Access, MFA, PIM, and authentication methods.

• Enhance and secure Active Directory environments, including AD tiered models, GPOs, DNS, PKI/Certification Authority, and AD recovery.

• Manage IAM lifecycle processes (provisioning, deprovisioning, JML, IGA).

• Configure and maintain Entra ID Hybrid Sync and application provisioning (SCIM, custom attributes).

• Troubleshoot and resolve complex IAM issues across AD, Entra ID, and authentication flows.

• Lead or contribute to solution design and delivery for identity projects.

• Collaborate with cross-functional teams and stakeholders in an agile environment.

• Support privileged access management and secrets management initiatives.

Introduction:

Unlock the potential of Modern Workplace as a Modern Workplace Engineer helping our customers build cutting-edge solutions the M265 platform. Embrace continuous learning and collaborate with global teams to shape the future of technology-driven excellence. Join us at Avanade, where creativity, innovation, and career growth thrive.

Come join us:

Do you enjoy developing long lasting working relationships with clients in some of the biggest household names in the world, across a variety of industries? Do you dream of delivering innovative, tailored modern IT solutions that truly make a difference?  Embrace your passion for continuous learning and seize the opportunity to deliver top-tier results under pressure. Join us as we shape the future with technology-driven excellence! Together we do what matters.

What you’ll do:

• Join one of our small project teams involved in the delivery of Modern Workplace solutions, in particular M365, Windows 11, Entra ID, Enterprise Mobility & Security, Intune, Azure Virtual Desktop and Windows 365.
• Work with your team to ensure successful project delivery.
• Take responsibility for project tasks.
• Build and maintain client relationships to ensure successful delivery.
• Use automation and tooling to assist with migration.
• Maintain strong working knowledge of the Microsoft365 service, and all required tools and products that support the evolving workplace.

Digital Identity Consultant

Security Clearance Required

As a Digital Identity Consultant , you will design, secure, and optimise enterprise identity solutions across Microsoft Entra ID and Active Directory environments. You will work directly with clients to modernise authentication, strengthen identity governance, and enhance AD resilience, contributing to robust and scalable digital identity architectures for medium to large enterprise organisations.

Key Responsibilities

• Develop and implement modern authentication solutions (OAuth, SAML, token-based authentication, claims transformations).

• Manage identities and authentication services using Microsoft Entra ID, including SSO, Conditional Access, MFA, PIM, and authentication methods.

• Enhance and secure Active Directory environments, including AD tiered models, GPOs, DNS, PKI/Certification Authority, and AD recovery.

• Manage IAM lifecycle processes (provisioning, deprovisioning, JML, IGA).

• Configure and maintain Entra ID Hybrid Sync and application provisioning (SCIM, custom attributes).

• Troubleshoot and resolve complex IAM issues across AD, Entra ID, and authentication flows.

• Lead or contribute to solution design and delivery for identity projects.

• Collaborate with cross-functional teams and stakeholders in an agile environment.

• Support privileged access management and secrets management initiatives.