Navigate to sustainable CX
Learn how to drive content performance in the ‘Age of Instant’.
Your customers are the heart of your business. And what they need from you right now is reliable, timely and relevant messaging and information that is helpful in this moment. Can they trust you to provide accurate inventory and delivery updates for their online purchase, help them save money or time by recommending different ways to use your product/service, or enable them to resolve product/service challenges quickly via digital self-service? If you can consistently deliver on these types of expectations, your customers will continue to engage, stay with and recommend your brand.
Now is the time to deliver empathetic, personalised content that provides real customer value. This requires the ability to change your content and message fast enough to stay relevant in real-time. And doing it at scale is necessary, but not necessarily easy.
If you need to tune your digital customer experience strategy or adjust your customer experience design, we can help. We can work with you to harness customer data and embed intelligence throughout your marketing stack, increase marketing effectiveness with marketing automation, optimise your ecommerce experience, and even launch rapid virtual agents and bots to improve your customer service experience.
“This project has fundamentally changed the way OUA delivers access and choice to students seeking higher education opportunities. It has also provided the foundations for future improvements, allowing us to address immediate challenges while building solutions that will drive results for us long-term.”
We offer end-to-end digital marketing services that enable your team to create and deliver effective marketing strategies and campaigns. Avanade’s Digital Marketing services help businesses:
61% of businesses are losing revenue because of their martech stack, but it doesn’t have to be this way.
Research uncovers barriers to great customer experiences.
We blend creativity, innovation and technology to deliver customer experiences that drive value. And we can do it consistently, at scale and across every brand touchpoint and channel. In addition to being named Microsoft 2019 Partner of the Year for Digital Transformation, we have:
Find out more about how our Digital Marketing services can help you connect with today’s customers.