Cultural awareness in CX is crucial when it comes to comparing CX data across different countries. Miriam Ranchel shares tips to help you are draw valid conclusions.

Simon Thomas discusses how organizations are picking up AI and the success factor it takes for AI adoption at scale.

There is still much work to be done to build AI systems that are trusted and transparent. By working together, industry, scientists and governing bodies can develop AI systems that are trusted and transparent, protect brand reputation and safeguard data.

Ken Ramoutar explains how to build out a CX team and structure that will be effective in your specific business operating model.

Corine Vives shares her insightful experience at the National Retail Federation (NRF) annual Big Show!

Marcos Suarez talks about the importance of data and analytics in retail and what you can expect from Avanade at NRF 2020.

To fully resolve the dilemma of democratization companies need to take a step back and carefully reconsider their holistic data governance strategies.

Chris Lloyd-Jones shares the benefits of adopting intelligent automation technology for your organization.

Your organization needs to be engaged with AI right now. Find out the 3 foundations on which AI leadership should be based to help you get started.

Amit Bahree shares details on Microsoft's latest Azure Cognitive Services announcement and how Avanade can help you optimize AI for competitive advantage.