Summary

As you bring your skills, abilities, ideas and energy to Avanade, you’ll get distinctive experiences, limitless learning and ambitious growth in return. As we continue to build our diverse, inclusive and collaborative culture, we become even more innovative and creative, helping us better serve our clients and our communities. You’ll join a community of smart, supportive collaborators to lift, mentor and guide you, but also lean on your expertise. You get a company purpose-built for business-critical, leading-edge technology solutions, committed to improving the way humans work, interact and live. It’s all here, so take a closer look! Together we do what matters.  

Location

This role is open to Brisbane, Sydney, Melbourne based candidates.

Key Responsibilities
•    Application of formal change methodology, models, and framework to pragmatically help our clients with their technology driven transformation 
•    Working within a cross functional team to lead change management deliverables and activities 
•    Articulate compelling case for change, coaching Change Sponsors (and project teams) on messaging, influence and leading effective change. 
•    Setting up and developing a Change Network to ‘Champion’ the change and facilitate two way communication 
•    Measurement of short- and long-term readiness and adoption  
•    Quantitative and qualitative analyses on impacts and risks to produce data-driven change outputs and deliver pragmatic change 
•    Identification and alignment of relevant stakeholders internally and client facing 
•    Distribution of timely and relevant information through an integrated, attractive, and comprehensive communications approach 
•    Development and execution of training plans to prepare individuals for success during and after the change 
•    Assessment of organisational readiness and current state vs. future state gaps 
•    Management of OCM activities and deliverables within the context of a larger project/program 
•    Executing change, communications and training strategy

• Experience supporting and delivering change management activities for Dynamics 365 ERP (Finance & Operations / ERP) transformation programs, including complex organisational change, multi-entity environments, business process transformation, and enterprise-wide adoption initiatives.

Summary

Avanade Advisory is growing its Organizational Change Management (OCM) capability to meet increasing demand for hands-on change leaders who can operate credibly with senior stakeholders, lead commercially, and roll up their sleeves to deliver. This role is for an experienced OCM practitioner who has personally led large-scale change programs end to end, led high-performing change teams, driven business development, and actively shaped Avanade's Advisory practice.

If you are someone who can confidently advise clients at senior levels, lead and grow a portfolio of change engagements, drive commercial outcomes, contribute across AdvX offerings, and actively uplift the OCM craft internally — this role is designed for you.

Avanade Advisory partners with organizations to deliver pragmatic, people-led digital transformations powered by the Microsoft ecosystem. Our OCM Advisory team works at the intersection of business strategy and technology, helping clients design and deliver change that drives adoption, transforms ways of working, and realizes measurable value.

At Avanade, you'll join a collaborative, inclusive community that values learning, innovation and impact — offering meaningful career growth while improving how people work, interact and live. You get a company purpose-built for business-critical, leading-edge technology solutions. It's all here, so take a closer look! Together we do what matters.

Key Responsibilities

As an OCM Manager in Advisory, you will operate as a trusted client advisor, delivery leader, commercial contributor, and practice builder, owning change and commercial outcomes end to end.

• Lead and deliver complex change at scale – Own and lead multiple concurrent OCM programs , designing and executing pragmatic change strategies that drive adoption and measurable outcomes across complex, cross-functional environments.

• Advise and influence senior stakeholders – Build trusted advisor relationships with client executives and senior stakeholders, confidently facilitating, challenging, and shaping decisions and outcomes at senior levels.

• Translate strategy into delivery – Move seamlessly between strategy and execution, personally driving critical change deliverables where required and ensuring alignment to broader program goals.

• Lead business development end to end – Contribute to practice revenue and sales targets. Lead the identification, qualification, solutioning, negotiation, and closure of deals. Actively grow, manage, and qualify pipeline for the practice and key accounts.

• Lead and grow teams – Lead, and mentor junior practitioners, building high-performing, inclusive teams.

• Drive cross-practice collaboration – Lead cross-functional teams in delivery and internal initiatives, partnering with adjacent Advisory practices in pursuits and delivery.

• Uplift the OCM craft and Advisory practice – Strengthen Avanade's OCM capability through methodology, assets, coaching, and role-modelling high-quality delivery. Own at least one practice or Advisory-based initiative and contribute to at least two others. Actively contribute to AdvX practice development and offering evolution.

• Lead organizational change for ERP transformations – Lead and deliver change management activities for large-scale Dynamics 365 ERP (Finance & Operations) programs, including complex organizational change, operating model transformation, process standardization, multi-entity environments, and enterprise-wide adoption initiatives.

1. Service Delivery Manager (Technology-Agnostic)

We are looking for a Managed Services Lead to lead and manage the delivery of managed services across a portfolio of clients.

You act as a trusted partner, ensuring high-quality service delivery, operational stability, and continuous improvement. You maintain full visibility of service performance and proactively take action where needed.

You work closely with delivery teams, client stakeholders, and partners, acting as the single point of accountability for service performance and client satisfaction.

To support continuous improvement and growth, you proactively identify and develop new business opportunities within the existing managed client portfolio, helping clients further optimize their operations and achieve greater business value.

What You Will Do

• Act as primary point of contact for clients and own the service relationship
• Manage end-to-end service delivery (run, improve, govern)
• Monitor and ensure SLA and KPI performance
• Ensure Compliance (Personal data, Certification and control frameworks)
• Lead service reviews and provide reporting via dashboards and metrics
• Coordinate and resolve escalations and critical issues
• Manage planning, budgets, and financial performance
• Drive continuous improvement initiatives and service roadmap
• Manage cross-functional teams (onshore, nearshore, offshore, partners)
• Ensure effective knowledge transfer and service continuity