高度な分析手法を活用し、価値あるインサイトを獲得するプロセスをサポートいたします。
クライアントのデータと既存のビジネス・プロセスを理解し、事業目標や成長計画を把握し、データ分析を通じて、ビジネスの成長を加速させます。
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At Avanade, we see how the power of Microsoft Business Applications (BizApps)—including Dynamics 365, Power Platform, and Azure—shapes the future of businesses every day. By combining our unmatched Microsoft expertise with a creative, human-centered approach to innovation and deep industry knowledge, we create meaningful impact for our clients, Microsoft, and our people.

Avanade offers countless paths to grow your career—across industries, technologies, and leadership tracks. One of them is sure to lead to your unique version of success. Come join us

As a CRM Lead Functional Consultant (BizApps), you will play a client‑facing, leadership role in the discovery, design, and delivery of Dynamics 365 Customer Engagement (CE) solutions. You will lead functional workstreams across Sales, Customer Service, Marketing, Field Service, and Power Platform, ensuring business outcomes are achieved through scalable Microsoft-first solutions.

You will act as a trusted advisor between Avanade clients, internal delivery teams, and the broader Avanade BizApps community, applying best practices, governance, and design standards aligned with Microsoft and Avanade methodologies. This role offers the opportunity to work for Microsoft’s #1 partner, with a strong emphasis on continuous learning, certification, and career progression across functional, solution architecture, and leadership pathways.

What You’ll Do

Client Advisory & Leadership

• Lead client engagements as a functional CRM/BizApps authority, advising on how Dynamics 365 and Power Platform can solve complex business challenges
• Serve as a trusted advisor to senior stakeholders, translating business strategy into CRM and digital transformation roadmaps
• Facilitate executive‑level discussions, workshops, and solution design sessions

Business Analysis & Solution Design

• Lead and conduct requirements discovery, scoping, and validation workshops across multiple business functions
• Translate business needs into functional and non-functional requirements, maintaining a Requirements Traceability Matrix (RTM)
• Perform fit/gap analysis against Dynamics 365 CE and Power Platform capabilities
• Design end‑to‑end CRM solutions aligned with BizApps best practices, Avanade accelerators, and Microsoft standards

Delivery & Collaboration

• Author functional design documents and user stories, working closely with technical consultants and architects
• Collaborate with development teams to ensure functional intent is accurately implemented
• Configure, prototype, and validate business processes using Dynamics 365 and Power Platform
• Lead UAT planning and execution, supporting change management and adoption activities

Mentorship & Community

• Provide guidance and mentorship to junior consultants and offshore teams
• Contribute to the Avanade BizApps CRM community, reusable assets, and knowledge sharing initiatives

Sedi: Milano, Roma, Torino, Bologna, Padova, Napoli, Cagliari

Entra a far parte della nostra squadra!

Unisciti al nostro team di Azure Platform, composto da esperti riconosciuti a livello globale.

Unisciti al nostro team di Azure Platform, composto da esperti riconosciuti a livello globale. Contribuisci ad aiutare i clienti a migrare verso il cloud, modernizzare le applicazioni legacy e sviluppare nuove applicazioni cloud native, con l’obiettivo di dare reale valore al loro business. Il nostro intervento mira ad accelerare l’adozione del cloud Azure per portare agilità, innovazione ed efficienza.

Together we do what matters.

Key Responsibilities:

• Definirai architetture infrastrutturali moderne per soluzioni cloud pubbliche e ibride

• Gestirai l'architettura, gli ambienti, la strategia Cloud all'interno dei progetti in cui sarai coinvolto.

• Collaborerai nella migrazione e trasformazione delle infrastrutture cloud.

• Collaborerai efficacemente con tutti gli stakeholder coinvolti nella progettazione e nell'implementazione di tutti i sistemi cloud.

• Identificherai le migliori soluzioni architetturali per soddisfare con successo le esigenze strategiche dei progetti che gestirai.

• Sarai responsabile oltre che dell’implementazione anche del rilascio della relativa documentazione.

Avanade ist ein weltweit führender Anbieter von digitalen und Cloud-Diensten, Business Solutions und designorientierten Anwendungen. Als Joint Venture von Microsoft und Accenture sind wir das größte Beratungsunternehmen für Microsoft-Technologien. Wir unterstützen unsere Kunden in Cloud, Modern Workplace, Business Applications, Data & AI und Security und legen Wert auf unsere #PeopleFirst Mentalität.

Werde Teil unseres Teams

Als weltweit führender digitaler Innovator ist die Konformität, Integrität und Verfügbarkeit bei von uns betreuten Plattformen und Lösungen von größter Bedeutung. Aus diesem Grund arbeitet unsere Security Practice daran, Unternehmenssysteme, Anwendungen, Daten, Vermögenswerte, Kund:innen und Mitarbeitende zu schützen – für Avanade und für unsere Kund:innen.

Deine Aufgaben
 

• Identifizierung von Sicherheitsschwachstellen für Kund:innen mit unterschiedlichen Cybersicherheitreifegraden

• Integration von Microsoft-native und nicht-native Logdatenquellen mit Microsoft Sentinel

• Entwicklung und Implementierung von Use Cases in Sentinel (unter Verwendung der Kusto Query Language)

• Entwicklung von SOAR Playbooks mit LogicApps in Sentinel

• Unterstützung von Kund:innen bei der Entwicklung der zukünftigen Cybersicherheitsstrategie für ihre Organisation

• Unterstützung bei der Angebotsentwicklung mit maßgeschneiderter Architektur für potenzielle Kund:innen

• Mentoring & Weiterbildung juniorer Kolleg:innen