RSL Queensland transforms the way it works to better serve veterans

Business Situation

Founded in 1916, RSL Queensland supports the Australian veteran community with a range of services, including medical, employment and well-being services. In an effort to modernize the way it works and serves its clients, RSL’s Queensland branch made the strategic decision to undergo a comprehensive digital transformation in partnership with Avanade.

“We take them on a journey through the lifetime of being customers of the RSL, and we’re now able to offer them a frictionless experience on any channel and any device at any time. ”

Simon Button Chief Information Officer, RSL Queensland


Since beginning its transformation, RSL Queensland has gone all in on the Microsoft Dynamics 365 platform to deliver some rich benefits across the organization. The company developed a new set of processes, client experiences and ways of working – all underpinned by the platform. Rather than simply a shift in technology, RSL Queensland has also effectively transformed its culture throughout this journey with Avanade.


  • RSL Queensland employees now enjoy a highly collaborative, agile environment.
  • Silos have been broken down across the organization.
  • Business units work closely together to deliver positive client experiences and good outcomes for the organization.

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