Engineers like Joe need to expand their technical knowledge to work with new assets and network infrastructure. An error code has been reported on a new transmission line, and as he's still getting up to speed with this asset, Joe is unsure exactly what it refers to. 

Copilot provides Joe with more information about the error in real time. By querying technical documentation, service history and external data, Copilot helps to identify the potential cause of the error, so Joe can replace the damaged component and gets the transmission line back to full operating capacity.   t.

Copilot helps contact center representatives like Sadiq to personalize communication and offer tailored recommendations and responses for customers. With access to Copilot’s natural language capabilities, Sadiq can provide his customers with relevant energy-saving tips or offer advice on billing, based on each individual’s circumstances. 

Meanwhile, Copilot-powered chat interfaces can handle common customer questions, freeing up Sadiq’s time to focus on more complex issues. This improves his efficiency and ensures his customers receive prompt and accurate responses.