In an increasingly competitive world, organizations risk losing customers through poor service experiences and an inability to quickly solve customer issues. High employee turnover rates and inefficient process, alongside costly legacy technology and onboarding processes are significantly challenging for organizations looking to build customer loyalty and improve ROI from their technology investments.

Avanade helps clients to improve customer satisfaction and deliver market leading service experiences across self-service, assisted service and field service. With the power of AI, you can streamline processes and empower your service teams to help customers resolve issues across channels, delivering consistent, personalized experiences with every interaction.

AI-Powered Customer Service Evaluation