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Key to delivering a great customer experience is to have highly engaged sales and service employees, empowered to deliver their best every day. But faced with sophisticated customers, fragmented channels and overwhelming data, many sales and service teams are unable to access critical insights and context around their customers’ needs and journeys. This prevents them from making the right decisions at the right time to influence brand preference.
We tackle this challenge by providing your sales and service employees with the power of modern digital channels and consolidated insight. We help you co-create personalized, relevant experiences with your customers across the entire lifecycle, thereby increasing customer loyalty and lifetime value. With our solution, your sellers and field and customer service professionals can harness the possibilities of predictive analytics to anticipate customer needs.
By providing your employees with a modern, consumer-like workplace experience and getting them the information they need when they need it, your employees will feel empowered to make decisions based on actionable insights.
"It has been really amazing to see how quickly our people got to grips with the system. On the day it went live, they were working with it within a few hours. Ten years ago, when we switched to the previous system, it took at least two years before we were able to work with the solution without any problems."
Avanade is the world leader in Microsoft Dynamics CRM implementations because we provide leading analytics, user experience, mobility and change enablement expertise. We have the global experience, IP, accelerators and strategic partners needed to speed up time to value, and our global design studios are on point to deliver intuitive digital experiences.
In addition, our 1,000-plus dedicated sales and service specialists offer key industry experience and the highest technical certifications in Microsoft technologies. We can implement or even run your digital sales and service solution, either for you or as a managed service.
Among our expertise:
Find out more about the potential for connected sales and service to transform your business.