Sales and service are one: Engaged sales and service employees with a shared vision will drive higher customer loyalty

Key to delivering a great customer experience is to have highly engaged sales and service employees, empowered to deliver their best every day. But faced with sophisticated customers, fragmented channels and overwhelming data, many sales and service teams are unable to access critical insights and context around their customers’ needs and journeys. This prevents them from making the right decisions at the right time to influence brand preference.

We tackle this challenge by providing your sales and service employees with the power of modern digital channels and consolidated insight. We help you co-create personalized, relevant experiences with your customers across the entire lifecycle, thereby increasing customer loyalty and lifetime value. With our solution, your sellers and field and customer service professionals can harness the possibilities of predictive analytics to anticipate customer needs.

Helping employees make the right decisions

By providing your employees with a modern, consumer-like workplace experience and getting them the information they need when they need it, your employees will feel empowered to make decisions based on actionable insights.

"It has been really amazing to see how quickly our people got to grips with the system. On the day it went live, they were working with it within a few hours. Ten years ago, when we switched to the previous system, it took at least two years before we were able to work with the solution without any problems."

Jolanda van de Meer Product Owner, Eneco

Our approach enables modern selling and service

Brian Benson


Customer Service (CRM): Personalized, intelligent solutions

Expectations are rising. Customers want quick, relevant answers on any channel, even on the go. We can help you differentiate your brand with Microsoft Dynamics 365 for Customer Service by:
  • Harnessing built-in intelligence for faster, more personalized service that adds value to every interaction
  • Putting AI to work in customer care, delivering automated AI-driven “intelligent conversations” with customers to increase satisfaction and reduce costs


Brian Benson


Sales (CRM): Gain insight, automate, engage and drive growth

We can help you go beyond sales force automation (SFA) with Dynamics 365 for Sales to better understand customer needs, engage more effectively and win more deals. Thanks to our global footprint, shared knowledge and size, we can help you enable modern selling by:
  • Migrations and transitions from expensive and ineffective legacy and modern CRM systems
  • Executing large-scale and extremely complex CRM implementations at speed


Brian Benson


Field Service (CRM): Intelligence and practicality for the field

Together with Avanade, you can deliver a seamless, end-to-end service experience with Dynamics 365 for Field Service. Built-in intelligence helps you resolve service issues before they occur, reduce operational costs and deliver positive onsite experiences. We can also help you by:
  • Driving field service effectiveness through IoT automation
  • Using AI to drive more accurate predictive maintenance

Our global sales and service expertise helps you realize results

Avanade is the world leader in Microsoft Dynamics CRM implementations because we provide leading analytics, user experience, mobility and change enablement expertise. We have the global experience, IP, accelerators and strategic partners needed to speed up time to value, and our global design studios are on point to deliver intuitive digital experiences.

In addition, our 1,800-plus dedicated sales and service specialists offer key industry experience and the highest technical certifications in Microsoft technologies. We can implement or even run your digital sales and service solution, either for you or as a managed service.

Among our expertise:

Quick Start Remote Assist Enablement and Support

A program to keep first-line workers connected to experts.

The key to transformation is your field service workforce

ON-DEMAND - Learn how Microsoft and Avanade are enabling companies to unlock the hidden value in their field service workforce.

Transform asset whisper patterns into exceptional CX

Learn how AI and ML can help fuel high-impact field service performance.

Avanade recognized as leader in Forrester Wave™ Report on Dynamics 365

Delivering digital transformation with intelligent business applications.

Contact Avanade

Next steps

Find out more about the potential for connected sales and service to transform your business.

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