Dynamics 365 integrates ERP, CRM and Office 365 capabilities

Microsoft Dynamics 365 is the next generation of intelligent business applications that enable organizations to grow, evolve and transform. Dynamics 365 unifies CRM and ERP capabilities by delivering new purpose-built applications that work seamlessly together. They help manage specific business functions across Sales, Customer Service, Operations, Financials, Field Service, Project Service Automation, Marketing and Customer Insights.


“Avanade helped us transform from a paper based company to a digital company.”

Raphael Tagliani CIO, Emile Egger

The right capabilities to help you get the most from Dynamics 365

There is no better partner than Avanade for your digital transformation with Dynamics 365. Avanade is the only systems integration partner that can offer:

  • Expertise and experience in the complete end-to-end Microsoft stack and ecosystem, including ERP, CRM, Office 365, Analytics, IoT and Azure cloud services.
  • Industry-specific business process models based on 30 years of deep industry experience from our joint venture with Accenture.
  • Add-on products that extend the capabilities of Dynamics 365 – featured on Microsoft AppSource.
  • Global deployment capabilities.
  • Experience in unlocking the full productivity potential of Office 365.
  • Skills to build modern data and analytics for the cloud.
  • Experienced change enablement services to drive faster user adoption.
  • The ability to extend Dynamics 365 service offerings with managed services.

    Microsoft Dynamics Services Research

    New research ranks Accenture and Avanade as leaders for Microsoft Dynamics implementation services.

    ERP reimagined

    Transform your operations with Avanade and Dynamics 365 for Operations.

    Journey to modern ERP with Emile Egger

    Avanade helps Emile Egger transform from a paper-based company to a digital company.

    Avanade Services for Microsoft Office 365

    Realize results with Avanade Services for Microsoft Office 365.

    Results realized from Dynamics 365

    Our experience can help you:

    • Integrate with the complete end-to-end Microsoft technology stack
    • Reinvent business productivity with intelligence and real-time operational insights on nearly any device, anywhere
    • Run your business across mixed IT environments in a secure and trusted cloud
    • Gain access to industry-specific ERP expertise built with 30 years of Accenture experience, our parent company
    • Use pre-built industry best practice models at the vertical and micro-vertical level from Avanade
    • Personalize customer offerings and experiences
    • Get a single view of your customer
    • Improve customer self-service
    • Manage omni-channel interactions with customers
    • Implement solutions optimizing the channels used by customers
    • Drive consistent business processes to control costs
    • Increase revenues
    • Improve customer retention and loyalty
    • Deploy globally anywhere in the world
    • Drive performance with next-generation data and analytics technology from both Microsoft and Avanade
    • Use the cloud your way – public cloud with private cloud capabilities or hybrid cloud
    • Leverage innovative technology and add-on IP from Avanade
    • Change the economics of deployment, operations and support

    Real-world results

    The combination of Microsoft Dynamics 365 and Avanade’s expertise can help you achieve your goals for digital transformation. Consider a few of the results we’ve helped businesses realize from Dynamics 365:

    • We helped Emile Egger transform from a paper-based company to a digital company.
    • We are helping Ducks Unlimited Canada transform operations.
    • We helped Henkel reinvent productivity for its global workforce of 47,000 with Office 365.
    • We helped Treasury Wine Estates take full advantage of Office 365 in order to further scale its business globally with agility.
    • With a move to Office 365, we helped The University of Texas at Austin take a significant step towards its cloud-first vision by improving communications across more than 45 colleges, schools and units, and 24,000 faculty and staff.

    Benefit from our Dynamics 365 expertise

    Avanade is well equipped to deploy your global implementation of Microsoft Dynamics 365.

    • Together with Accenture, we’re the world’s largest Dynamics 365 partner.
    • We’ve completed ERP projects for more than 300 clients worldwide.
    • We have over 1,200 ERP experts – many with the highest levels of Microsoft certification.
    • We have over 1,000 Digital Sales & Service global resources with equal experience in transformation projects or greenfield.
    • We offer extensive multi-platform expertise in the complete Microsoft technology stack and ecosystem.
    • Our deep vertical and micro-vertical industry expertise based on 30 years of Accenture industry experience and our industry-specific business process modeling and implementation methodology enable faster time to value and lower total cost of ownership.
    • We offer exclusive add-on products featured on Microsoft AppSource, the new Microsoft online store for certified software applications pre-configured for Microsoft Azure.
    • Our Global Delivery Network and exclusive International Rollout program combine the benefits and scale of a global workforce with the consistency and collaboration of a local team.

    • Our Managed Services for Dynamics AX enables you to operate efficiently and innovative at scale.
    • With our acquisition of KCS.net, Avanade is a leading Microsoft Dynamics partner in Germany, Switzerland and Austria.
    • We have a proven history of delivering MECOMS solutions together with Accenture, Microsoft and Ferranti Computer Systems, the MECOMS product vendor.
    • We’re a Select Partner in the Microsoft Dynamics Industry Partner Program for Retail.
    • We’re a Select Partner in the Microsoft Dynamics Industry Partner Program for Service Industries.
    • Our RapidResults ERP implementation program delivers more value, faster, with less risk and for less cost.
    • Together with Accenture, we are the 2015 IDC MarketScape worldwide leader in Microsoft Enterprise Applications Implementation Services.
    • We have received the prestigious Microsoft Dynamics Inner Circle Award for 12 consecutive years. The award recognizes an elite group from the top echelon of Dynamics strategic partners across the globe.

    Back to school with Microsoft Dynamics 365

    End-to-end intelligent business applications in the cloud.

    ERP reimagined

    Transform your operations with Avanade and Dynamics 365 for Operations.

    Skype for Business

    Achieve more – Collaborate in new innovative ways.

    Business Applications

    ERP solutions to address industry-specific business challenges.


    Digitize your customer and employee experiences to create competitive advantage.


    Cloud solutions to deliver speed and digital transformation.

    Unified Communications and Collaboration

    Transform how work is done in your organization.

    Next steps

    Find out how we can help transform your enterprise with Microsoft Dynamics 365.

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