Great customer experiences don’t happen by accident

Building great customer experiences extends far beyond a single website or campaign – it connects across your customer experience strategy, creates interest through design, iterates with data and insights, scales through platforms and technology, monetizes marketing through ecommerce, and creates excitement for clients and employees alike. Your customers will love you and it won’t hurt your bottom-line either.

“In a matter of weeks, Avanade helped us to realize results by enhancing our digital capabilities internally and our engagement with fans externally.”

Claire Williams Deputy Team Principal and Commercial Director, Williams Martini Racing

Are you struggling to exceed customer expectations?

You’re not alone. In fact, recent research from Avanade and Sitecore revealed that 95% of executives agree that aspects of their customer experience are in critical need of improvement.¹ We’ve worked with clients from around the world to create rich, personalized, customer experiences that resonate with audiences and drive business results. We’ve taken that knowledge and boiled it down to the core areas where we see clients struggle or excel. Take a journey through the Customer Experience trek below.


Dig into the Customer Experience Trek and more!


Disconnected martech is leaving money on the table

61% of businesses are losing revenue because of their martech stack, but it doesn’t have to be this way.


Re-think your martech

Three ways to upgrade your martech and connect to your customers.


Customer Experience Practical Guide

Practical guidance from experts at Avanade on how to build your best customer experiences.

World-leading digital customer expertise

We cover the lifecycle of customer experience – including strategy, data and analytics, experience design, creative, digital marketing, CRM, e-Commerce and change enablement. We bring together cutting-edge technologies such as Sitecore, Microsoft Azure, Machine Learning, Dynamics CRM and help you get scale and accelerate your go -to-market through managed services reducing the load to IT and other constrained resources.

  • We are Sitecore’s first and only Global Platinum Services partner.
  • We have the most Sitecore implementations on Azure.
  • We have more than 1,300 trained Sitecore specialists.
  • We have over 250 clients across 20+ countries.
  • We have 11 Sitecore MVP’s.
  • Our clients have won 17 Sitecore experience awards in the last 4 years for the work we’ve done with them.
  • We’re Microsoft’s largest Azure Partner.
  • #1 Dynamics 365 partner.
  • Microsoft Enterprise Alliance Partner of the Year, 10 years in a row.

1 Source: 2018 Global Marketing Technology Research, conducted by Vanson Bourne on behalf of Avanade and Sitecore

More Business Issues

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Next steps

Learn how our planning sessions can help you create effective digital customer experiences.

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