To better serve their digital customers, insurance organisations need to create a seamless customer experience.
A new study by Avanade and Sitecore reveals the business impact of customer experience on your bottom line. For example, respondents from insurance organisations who are actively fostering a strategy to improve the customer journey saw a 31% increase in customer loyalty.1 Learn how you can build a business case for delivering more compelling customer interactions.
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Customer experience and your bottom line
Executive summary for the insurance industry.