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Data Analytics & AI AV
Portugal
Deliver high-impact, short-format Adoption & Change Management (ACM) engagements that unlock Microsoft AI Products value fast. You facilitate, diagnose, prioritize, enable, and leave customers with concrete artifacts, actions, owners, and metrics—within hours, not weeks.
Key Responsibilities
Lead business case identification and prioritization based on impact, feasibility, and alignment with organizational goals.
Shape and execute enterprise-level Copilot adoption strategies that align with business priorities and transformation goals.
Facilitate structured readiness assessments to evaluate organizational, skilling, and enablement maturity and recommend practical action plans.
Develop and support execution of skilling, enablement, and internal communications strategies to drive user engagement and adoption.
Engage business and IT stakeholders to monitor progress, track value, and optimize adoption strategies based on feedback and usage signals.
Apply Microsoft frameworks and tools to facilitate structured reviews, value realization planning, and success measurement.
Core ACM Competencies
As an adoption expert, you are expected to perform the below tasks at a senior level:
Capabilities assessment:
stakeholder mapping, persona analysis, workflow time-and-motion snapshots, enablement maturity, change risks.
Adoption Planning & Governance (non-technical)
Build 12-week adoption plan with ADKAR milestones map, sponsor roadmaps, resistance plans, reinforcement tactics, RAID log, RACI, comms & training calendar, and value tracking plan.
Design executive steering cadences with KPI pack & decision log.
Enablement & Training
Design persona-based curricula, with measurable learning outcomes
Design train-the-trainer bootcamps; with observation rubrics and pass/fail criteria.
Design internal champions certification materials
Produce ready-to-ship materials: quick start guides, “prompt recipes,” micro-videos, in-app nudges,... etc
Champions program
Design champion programs with champion charter, nomination mail template, recruitment mechanisms via manager nomination; first 30-day schedule, monthly champions scoreboards, champion activity & impact tracking, ..etc.
Communications & Engagement
Produce quarterly comms plan; maintain a content calendar; A/B test subject lines; report reach, open, CTR, and behavior lift.
Produce adoption narrative artifacts (why now, wins, next wave, challenges, leaderboards).
Produce tips artifacts: weekly short posts, bi-weekly champion spotlight, monthly town hall agendas with live demos and Q&A, FAQ drafts, launch emails
Content production
Write 1-page cheat sheets, 2-minute screen-caps, manager talk-tracks, …etc.
Facilitation & coaching
Design executive showcases, floor walks, office hours, …etc.
Ability to convert objections into experiments with clear next steps.
Feedback & support:
Design team inbox, surveys, office hours schedules, FAQ knowledge base, sentiment tracking mechanisms.
Measurement & Value Realization
Design live adoption dashboards (WAU/DAU, depth of use, role cohorts, training completion, help-desk deflection); with baseline capture guide.
Design pre/post workflow studies for priority use cases; with calculations of time saved × frequency × role count.
Design continuous feedback loops: surveys, office hours, shadowing, ... etc
Adoption analytics & Value quantification
Design weekly KPI packs (reach, activation, depth, retention, satisfaction, value); cohort analysis; funnel diagnostics; experiment readouts.
Design Pre/post measurements, counterfactuals, and ROI models
Scale & Sustain
Produce industrialized playbooks for new BUs (starter kit, checklist, templates).
Design transition and sustainment plans: champions incentives, refresher paths, quarterly retros.
Core Microsoft/AI Competencies
AI Use-case engineering (non-technical): Facilitate workshops to decompose tasks, map prompt patterns, define acceptance tests, and assign owners; deliver a scored backlog for prioritization (RICE/ICE) and go/no-go criteria
Articulate AI Transformation business value, map to business KPIs and baselines, capture pilot results, maintain a value register, and craft exec-ready narratives linking signals to outcomes.
Persona & workflow analysis: Build “day-in-the-life” task inventories; run time-and-motion studies; convert to AI transformation workflow with Pre/post measurement plan (baseline source + target metrics).
Drive Prompt Pattern Labs and produce prompt “recipes” mapped to the customer’s context, a “good→better→best” prompt ladder and lab handouts.
Analytics: Pull from M365 Admin Center usage/adoption, Adoption Score category measures, Viva Insights aggregated behavior signals, and Forms surveys to triangulate reach, activation, depth, and behavior change. Maintain a KPI dictionary with thresholds and experiment guardrails
Knowledgeably articulate principle of AI Safety, author acceptable-use and safe-prompting guidelines; run short user safety briefs. create a risk register (data leakage, hallucination), an incident comms playbook, and quick drills.
Socialize Microsoft Responsible AI principles (fairness, reliability & safety, privacy & security, inclusiveness, transparency, accountability). Embed in training/comms with clear escalation paths.
Core Consulting Competencies
7–10+ years in enterprise ACM with Microsoft 365; 2+ years in short-format consulting (workshops/accelerators).
Demonstrated ability to produce assets same-day: backlogs, labs, comms, KPI scaffolds.
Ability to rapidly scope and tailor engagement set to constraints (time, role mix, data access).
Multi-industry exposure; comfort switching contexts multiple times per week.
Facilitate exec and practitioner discussions; keep decisions moving with visible timers, parking lot, and a decision log.
Facilitation & objection handling: Convert “AI fear/quality/safety” into experiments with owners and dates; keep rooms outcome focused.
Infrastructure AV
Portugal
The Cloud Resiliency Architect will support customers through focused technical engagements aimed at improving the reliability, continuity, and recoverability of their cloud environments. The architect will combine deep technical expertise in Microsoft Azure with a strong command of disaster recovery, business continuity, and operational resiliency processes, including the design and evaluation of Major Incident Response Plans (MIRPs).
This role requires the ability to assess both cloud infrastructure and resiliency processes end-to-end, identifying risks, aligning to best practices, and delivering clear, actionable recommendations that strengthen the customer’s ability to withstand and recover from disruptions.
Key Responsibilities
Assess the resiliency posture of customer environments from both technical and operational perspectives.
Evaluate the effectiveness of disaster recovery (DR) plans, business continuity (BC) strategies, and Major Incident Response Plans (MIRPs).
Conduct in-depth technical analysis of cloud infrastructure, application dependencies, observability configurations, and failover capabilities.
Review and enhance MIRPs, including escalation protocols, incident communication plans, recovery sequencing, and impact containment strategies.
Identify risks, vulnerabilities, and single points of failure across workloads and operational processes.
Recommend improvements aligned with the Azure Well-Architected Framework, SRE principles, and ITIL practices.
Engage customer teams to understand RTO/RPO targets, recovery workflows, and coordination models for major incidents.
Deliver professional, customer-facing documentation summarizing technical findings and process maturity recommendations.
Security AV
Portugal
The Cloud Security Architect will be responsible for assessing and enhancing the security posture of client cloud environments, identifying vulnerabilities, and recommending remediation strategies.
This role requires a strong focus on both technical security controls and process governance to ensure resilient, compliant, and secure cloud architectures. The Cloud Security Architect will engage directly with clients, guiding them through security assessments, architecture reviews, and implementation plans.
Key Responsibilities
Assess the security posture of customer cloud workloads and environments to identify vulnerabilities and gaps.
Recommend and design security interventions aligned with best practices and compliance requirements.
Evaluate and strengthen configurations for Azure security services, including Microsoft Defender for Cloud, Sentinel, Key Vault, Azure AD (Entra ID), Privileged Identity Management (PIM), Azure Policy, and governance and observability tools such as Azure Monitor and Log Analytics.
Lead and facilitate security architecture workshops, risk assessments, and governance reviews with client teams.
Collaborate with cross-functional teams to ensure alignment between security, operations, and business objectives.
Conduct thorough security risk assessments and ensure mitigation strategies are implemented.
Drive continuous improvement of security processes and controls based on evolving threat landscapes and compliance frameworks.
Ensure adherence to industry frameworks and regulations such as NIST, ISO/IEC 27001, HIPAA, GDPR, and FedRAMP.
Security AV
Portugal
A Security Solution Architect designs and builds Solution deal shapes including development of key solution plan documentation such as cost estimates, staffing plans, delivery location strategies, technical blueprints and implementation roadmaps. Additionally, this role listens deeply and seeks to understand the client context before solutioning; relentlessly focuses on client needs, iterating with the client and/or sales team to uncover and maximize value for both Client & Avanade; and brings deep expertise in Microsoft security technologies to the solution; uses storytelling and real-world examples to effectively articulate the solution vision throughout the deal lifecycle.
Key Responsibilities:
- Work with clients to evaluate their unique needs and tailor-make a plan that works specifically for their business or personal life.
- Analyze and assess security systems and measures in place, study and outline possible breaches, and suggest applicable solutions where necessary and appropriate.
- Design and implement Cloud and Network Security technologies that apply both to the Cloud and hybrid infrastructures, with a focus on the Microsoft Azure Security capabilities.
- Transform client’s Cloud and Network Security postures and operations through the design and implementation of Cloud and Network Security technologies.
- Help shape clients’ future Cloud and Network Security strategy (security advisory), help solution their future capabilities and introduce managed security services to help them operate and run their Cloud and Network Security services.
- Undertake innovation, training, and development to ensure are always at the cutting-edge Microsoft Security technology and our vendor solutions.