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There’s a new X in town
WX – Workplace experience

Customer experience (CX) and employee experience (EX) have been around for a while as drivers of competitive advantage. But leaders across the entire organisation need to take a joint look at the bigger picture. Creating sustainable business value requires a much broader approach across technology, operations, culture and employee experience. This is what workplace experience (WX) is all about.

A great WX is no longer a nice to have, it is a must have. According to Gartner1, "by 2020, the greatest source of competitive advantage for 30% of organisations will come from the workforce's ability to creatively exploit digital technologies."

What once was an IT initiative is now a business-wide initiative enabled by IT. So, CHROs, COOs, CIOs and other business unit leaders … it’s time to join forces and redefine your workplace value equation.

(1) Gartner, " How to Market and Sell Digital Workplace Solutions," Craig Roth, Published: 23 February 2018

“With the digital workplace … we will reinvent productivity, enhance the customer experience, speed innovation and build competitive advantage.”

Markus Petrak Diretor corporativo, Soluções empresariais integradas, Henkel AG

Empowered x Engaged = Unstoppable

Empowering people with the right technologies and engaging them with a great experience leads to unstoppable value for the business through increased cost efficiency, productivity and growth.

Research by MIT Sloan Center of Information Systems Research (CISR) demonstrates that companies that score in the top 25% of employee experience achieve2:

  • Double the customer satisfaction (industry-adjusted Net Promoter Score, NPS)
  • Twice the innovation in terms of percent of revenues from new products and services
  • 25% greater profitability compared to competitors
(2) “Building business value with employee experience,” Kristine Dery and Ina M. Sebastian, MIT Sloan Centre of Information Systems Research (CISR), Research Briefing, Volume XVII, Number 6, June 2017
Ponto de vista

Workplace Experience - The new driver of sustainable business value

Why transformation starts with your workplace.

Investigação

Building business value with employee experience

Research from MIT’s Centre for Information Systems Research (CISR).

GUIA PRÁTICO

The CIO’s guide to workplace experience

Cost-efficient, highly responsive and secure evergreen workplace platforms.

End-to-end approach to deliver your workplace experience

Our approach combines strategy, implementation, change management and managed services. We also have deep expertise in AI, analytics and the entire Microsoft technology ecosystem.

  • 11 years running Microsoft Partner of the Year
  • Digital strategy and change enablement practices
  • Cross-client workplace forum, benchmarks and best practices
  • Full-service digital studio and experience design practice
  • 1,800-plus workplace projects delivered
  • More than 8 million Office 365 seats deployed
  • 8 million Windows upgrades
  • 3,500 analytics experts
Redefine the workplace value equation

How to create sustainable value from your workplace.

Building business value with employee experience

Research from MIT’s Centre for Information Systems Research (CISR).

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New Office 365 environment deployed using Microsoft FastTrack at extraordinarily fast pace.

Henkel reinvents productivity with Office 365

Office 365 empowers 47,000 employees.

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Transforme o seu local de trabalho com uma plataforma moderna.

Automação inteligente

Potencie o seu processo com automação inteligente e IA.

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Next steps

Workplace experience matters wherever you work.
Talk to us about changing yours.

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