Is your frontline prepared for the changing role of the store?
Avanade and Incisiv research details how to empower the frontline workforce to deliver great customer experiences.
Digital retail is far more than online shopping. Success in this highly competitive marketplace depends on delivering compelling experiences for customers and employees. It means understanding that value in retail is no longer about the product, but the buying journey.
Whether that journey takes place in-store or online, today’s customers want options. They expect shopping to be dynamic, interactive and social. They want to scan, research and discuss products, then buy them over multiple channels.
And they want the entire experience to be connected and seamless.
A digital connected retail experience can increase customer and employee loyalty – not to mention sales. Retailers need to embrace the power of digital technology in order to engage both customers and employees.
Digital customer: Strengthen relationships with a dynamic, seamless, multi-channel shopping journey that will enhance convenience, interactions and loyalty.
Digital workplace: Change the way your employees work – empower them with digital tools that foster greater productivity while improving customer service.
Retail ERP: Integrate and streamline your core operations to deliver customer-centric retailing while enabling the efficiency needed for greater profitability.
Cloud: Get the speed you need with Cloud. Put the right pieces in place to quickly become a digital business.
"We wanted to create an experience that was as seamless as possible, without any physical intermediary. Thanks to Kinect and interactive technology, we were able to share real-time data on suspended screens, all triggered by natural gestures."
Avanade is a joint venture between Microsoft and Accenture. Our combined industry, strategic and technical expertise means we understand the unique complexities of the retail market.
We can help you create a connected retail experience. We can deliver innovations such as in-store digital signage, assisted selling, next-generation retail management infrastructure, digital marketing, predictive analytics, and multi-channel service and fulfillment.
Our retail expertise is second to none:
Find out how you can deliver a connected retail experience for your customers.