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In these unprecedented times, one of the key challenges for organizations is to turn customer data from various sources into a comprehensive customer, citizen or patient 360-degree profile. And this view is important, as it will enable organizations to get deeper insights into the interactions and needs of their customers and stakeholders to create a more optimal way of communication.

Together with our partners Adobe and Microsoft we are happy to invite you to a joint Webinar “Deliver a connected customer experience” and provide details on how to leverage Microsoft Dynamics 365 Customer Insights and Adobe Marketing Cloud to deliver personalized customer experiences. During the Webinar our experts will focus on the following:

  • Shared Vision: One integrated platform to personalize experiences across every customer interaction.
  • Customer View: Compiling data from a variety of source to create a unified view on customers.
  • Customer Experience: Creating segments, KPI’s and visualizations of profiles to transform customer experiences and optimize communication.

Watch Webinar

Speakers

Ana Solovastru

Ana Solovastru
Dynamics 365 Technical Specialist, Microsoft

LinkedIn

Ivana B. Lachner

Ivana B. Lachner
Head of Partner & Alliances Switzerland, Austria, Eastern Europe, Russia & Turkey, Adobe

LinkedIn

Mishel Justesen

Mishel Justesen
Marketing Technology Strategist & Global Digital Marketing CoP Lead, Avanade

LinkedIn

Agenda

Welcome

Overview
Data driven decisions with Customer Insights (CI) and Adobe Marketing
Business outcomes from CI and Adobe Marketing integration

Industry Demo
Customer challenges and requirements
Live CI and Adobe integration demo based on customer case

Der nächste Schritt

Erfahren Sie, wie unsere Erkenntnisse dazu beitragen können, dass Ihr Unternehmen Ergebnisse erzielt.

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