Role Summary 

Avanade India’s Cloud & Infrastructure practice is looking for an Azure Platform SME who can sit in front of a customer, understand their landscape, ask the right questions and shape the solution — then design and build it. This is a pre-sales-led role with real technical depth: the same person runs the discovery conversation, proposes the architecture, prepares the estimate and proposal, and stays hands-on enough to design and provision the environment. 

We are looking for someone whose strength is consultative rather than order-taking. Much of the value in this role comes before any design is written — in asking the questions that surface the customer’s constraints, dependencies and real drivers, and in proposing an approach that fits their landscape rather than a standard template. 

Key Responsibilities 

• Lead customer discovery discussions and workshops — understand the current landscape across on-premises and cloud estate, applications, infrastructure, network, identity, security, operations and existing commitments. 

• Ask structured, probing questions to surface business drivers, constraints, dependencies, compliance requirements, timelines and success criteria — and identify what the customer has not said as much as what they have. 

• Translate discovery findings into a proposed Azure solution — target architecture, options with clear trade-offs (cost, risk, effort, timeline), phasing and a recommended approach. 

• Present and defend the proposed solution to customer stakeholders, from technical teams through to IT and business leadership, and adapt the pitch to the audience in the room. 

• Prepare proposals and pre-sales collateral end to end — solution write-ups, architecture diagrams, bill of materials, assumptions, dependencies, risks, scope boundaries and SOW inputs. 

• Own effort and cost estimation — Azure consumption sizing and pricing, resource-level estimates, licensing considerations, and services effort estimates with clear assumptions behind the numbers. 

• Respond to RFPs, RFIs and customer questionnaires, working with sales, delivery and practice leadership to build a coherent and competitive response. 

• Design Azure platform architecture: subscription and environment strategy, landing zone, networking and connectivity, identity, security baselines, governance, monitoring, backup and DR. 

• Provision, configure and validate Azure resources hands-on — building POCs, pilots and initial environments to prove the solution and de-risk delivery. 

• Shape migration approaches for customer workloads — assessment, sizing, wave planning, migration method and cutover considerations. 

• Hand over cleanly to delivery teams and remain available as design authority — design reviews, escalation support and architecture governance through the engagement. 

• Build reusable pre-sales assets: reference architectures, solution templates, estimation models, proposal boilerplate and discovery question sets that shorten future pursuits. 

• Engage Microsoft and partner stakeholders on joint pursuits, funding programmes and co-sell motions where applicable. 

• Mentor junior architects and pre-sales consultants, and raise the quality bar on solution and proposal work across the practice. 

Summary

Avanade is growing, and we seek motivated and engaged technology professionals to join our Managed Services team delivering continuous value to our client’s businesses. 
We are seeking a Power Platform Support Engineer who can provide technical support across Microsoft Power Platform, with emphasis on Power Apps and Power Pages. You will work with business and technology stakeholders to resolve application issues, support configuration requests, investigate platform issues, and deliver low-to-medium complexity fixes and improvements across active client environments. 

You must be an Australian citizen to apply; existing clearance will be viewed favourably. 

Core to the Role 

• Provide day-to-day Power Platform support across client environments, including Power Pages websites, Dataverse, Power Apps, Power Automate, integrations, authentication, security, and environment reliability. 

• Analyse client issues and requests, then translate them into support actions, application changes, configuration updates, integration fixes, or technical remediation activities. 

• Prepare and maintain technical design documentation, configuration guides, test scripts, support runbooks, service updates, and stakeholder engagement materials. 

• Support release management activities, environment readiness, solution deployment validation, configuration changes, patches, rollback planning, and release-cycle testing. 

• Develop and maintain low-to-medium complexity Power Pages components, Power Automate flows, Power Apps changes, Dataverse configurations, and platform improvements across supported solutions. 

• Build simple guides, support notes, test plans, release updates, and knowledge articles for clients, end users, and support teams. 

• Support service governance adoption, including ticket prioritisation, SLA commitments, documentation standards, knowledge management, access controls, change controls, and shared services processes. 

• Use Power Pages, Dataverse, Power Apps, Power Automate, Power Platform admin centre, Microsoft Entra ID, JavaScript, HTML, CSS, Liquid templates, Web APIs, and Azure services where appropriate to support delivery and issue resolution. 

• Track incidents, ticket trends, application issues, flow failures, platform outcomes, service outcomes, and client feedback, then recommend continuous improvements. 

About You 

You are an experienced Power Platform support professional with the ability to translate application, portal, integration, security, and configuration issues into reliable support outcomes. You have a strong understanding of Power Pages, Dataverse, Power Apps, Power Automate, authentication, web development, integrations, testing, release support, and support requirements across live client environments. You are comfortable engaging with clients, application teams, integration teams, service teams, and end users to deliver support services that are robust, practical, and aligned to business outcomes. 

Professional Skillset 

• Strong working knowledge of Power Pages, Dataverse, Power Apps, Power Automate, Power Platform administration, solution management, Microsoft Entra ID, web technologies, integration patterns, and support processes. 

• Experience supporting live Power Platform and web application environments, deployment operations, client issue resolution, technical testing, release support, service delivery, and operational improvements. 

• Ability to investigate Power Pages defects, authentication issues, Dataverse configuration problems, flow failures, integration errors, performance concerns, and environment-related support issues. 

• Ability to create technical specifications, configuration documentation, test scripts, support runbooks, technical notes, release notes, and support artefacts. 

• Confident facilitator with experience running workshops, triage sessions, support status meetings, technical walkthroughs, and stakeholder briefings. 

• Understanding of Power Platform support governance, service management, SLA commitments, ticket prioritisation, knowledge management, documentation standards, change control, and release-cycle basics. 

• Secondary working knowledge of Dynamics 365, Azure Integration Services, Logic Apps, Microsoft Entra ID, APIs, data connectors, JavaScript, HTML, CSS, Liquid templates, and Microsoft cloud integration patterns. 

• Strong communication, problem-solving, troubleshooting, documentation, configuration, and stakeholder management skills.