Why this role matters

Every Dynamics 365 programme creates a wealth of financial, supply chain and customer data. The organisations that win are the ones that turn that data into trusted insight and, increasingly, into AI that acts on it. Our clients' leaders want to know what their data can tell them, whether they can trust it and how AI can make their business faster and smarter. They need someone who understands Dynamics 365 data inside out and can answer those questions with clarity and credibility.

Come join us

As Lead Data & AI Architect in our global ERP Centre of Excellence, you will be the link between Avanade's Business Applications and Data & AI Solution Areas. Avanade has a large, dedicated Data & AI practice with its own strategies, platforms and offerings. Your role is not to reinvent those within Business Applications, but to bring them to Dynamics 365: aligning, adapting and applying them so our clients get one joined-up approach. You will lead our global Dynamics 365 Data & AI Community of Practice, support our project teams as their senior data and AI expert, and be the person executives call when they want to understand what their ERP and CRM data can do for them.

How you will work

This role supports both solutioning (presales) and delivery. When a strategic programme needs it, you may be assigned to a single project as its lead data and AI architect for a longer period. However, our preferred way of working is different: your greatest impact comes from working across our whole portfolio as the senior data and AI expert our own project teams can rely on. In practice, that means:

• Acting as the go-to data and AI expert for our Dynamics 365 project teams across all regions, available for design reviews, second opinions and advice on reporting, analytics and AI questions.
• Running quality assurance on the data, reporting and AI elements of in-flight programmes, with reviews at key moments so that risks are spotted and addressed early.
• Stepping in for short, focused engagements to help solve complex problems, from Fabric and Power BI performance issues to data integration and AI solution challenges.
• Leading recovery activities when the analytics or AI part of a programme is in trouble: stabilising the solution, restoring client confidence and handing back a healthy project.
• Overseeing the work of the data and BI architects on our Dynamics 365 projects, reviewing their key decisions, coaching them and keeping their approaches aligned with Avanade's Data & AI standards.
• Shaping the data, analytics and AI elements of major pursuits together with the Data & AI practice, including solution design, estimates and risks, so that what we sell is what we can deliver.

What you will do

Be the bridge between Business Applications and Data & AI

• Act as the link between Avanade's Business Applications and Data & AI Solution Areas, the person who makes the two practices work as one for Dynamics 365 clients.
• Take Avanade's Data & AI strategies, offerings and reference architectures as the starting point, and align and adjust them for Dynamics 365 rather than inventing separate approaches within Business Applications.
• Bring Dynamics 365 knowledge into the Data & AI practice, so that its architects understand ERP and CRM data, Dataverse and the AI capabilities built into Dynamics 365.
• Bring the right Data & AI experts into Dynamics 365 pursuits and programmes, and make sure joint solutioning and delivery run smoothly.

Architect data and analytics for Dynamics 365

• Own the data and analytics architecture for Dynamics 365 Finance & Supply Chain Management and Customer Engagement solutions, building on Avanade's Data & AI reference architectures and adapting them to the Dynamics 365 data model.
• Design modern analytics platforms on Microsoft Fabric (OneLake, Lakehouse, Warehouse, Data Factory and Real-Time Intelligence), connected to Dynamics 365 through Fabric Link, Synapse Link for Dataverse and the Dataverse data platform.
• Lead the design of Power BI solutions: semantic models, DAX, embedded analytics in Dynamics 365, financial and operational reporting, and performance tuning for enterprise scale.
• Make sure Dynamics 365 data is fit for analytics and AI, with clear ownership, data quality rules and well-defined business semantics.
• Put governance, security and lineage at the centre of every design, using Microsoft Purview, row-level security and sensible capacity and cost management.
• Modernise legacy reporting estates, such as BYOD, entity store and older BI platforms, into a Fabric-first architecture.

Turn data into AI that delivers value

• Identify and shape AI use cases across finance, supply chain and customer processes, from forecasting and anomaly detection to Copilot experiences and autonomous agents.
• Design solutions with Copilot in Dynamics 365 and Power BI, Copilot Studio, Fabric data agents, Microsoft Foundry and Azure OpenAI, grounded in trusted, well-governed business data.
• Make client data AI-ready, with the right models, semantics and controls so that AI answers can be trusted and explained.
• Embed responsible AI, privacy and compliance in every solution, and help clients set up governance that keeps pace with innovation.

Be the trusted data and AI voice at C-level

• Engage CFOs, COOs, CIOs and chief data officers on data strategy, analytics roadmaps and AI investment decisions.
• Translate complex data and AI topics into clear, concise updates and stories that show business value, risks and next steps, and that build lasting trust.
• Help leadership teams define the KPIs and insights that matter, and show them how a modern data platform will deliver them.
• Act as senior escalation point and adviser to Avanade leadership for data and analytics on critical programmes.

Lead the Dynamics 365 Data & AI Community of Practice

• Lead the global Dynamics 365 Data & AI Community of Practice, whose purpose is to align Dynamics 365 data and AI work with Avanade's wider Data & AI practice, bringing together BI specialists, data engineers and AI practitioners from both Solution Areas.
• Run regular community calls and joint sessions with the Data & AI practice, translating its strategies, offerings and roadmaps into what they mean for Dynamics 365 clients and projects.
• Adopt Avanade's Data & AI reference architectures, data models and accelerators and adapt them for Dynamics 365, rather than building parallel assets within Business Applications.
• Coach and develop data and AI talent across the practice, and help build a clear career path for data specialists in Business Applications.

Connect Avanade with Microsoft and Accenture

• Build strong relationships with Microsoft's Dynamics 365, Dataverse, Fabric and Power BI product teams, bringing preview programmes and roadmap insight to the community and feeding real client experience back.
• Work with Accenture's data and AI communities, and with Microsoft's partner teams, so that Dynamics 365 scenarios are part of our joint data and AI offerings and go-to-market.
• Represent Avanade at Microsoft and industry events, and through points of view and thought leadership on data and AI in business applications.
  

Introduction

Our clients run their finance, supply chain and operations on Microsoft Dynamics 365. When those programmes are large, complex and business-critical, they need a technical leader who understands the platform all the way down to the code, and who can then walk into a boardroom and explain, in plain language, what is happening, what it means for the business and what should happen next. That is exactly the person we are looking for.

Come join us

As Lead Technical Architect in our global ERP Centre of Excellence, you will be Avanade's senior technical authority for Dynamics 365 Finance & Supply Chain Management. You will shape solutions on our most demanding programmes, step in where clients and teams need the strongest technical judgement, and set the technical direction of the practice at a time when AI is changing both what we build and how we build it. You will also lead our global Platform Community of Practice and be our technical bridge to Microsoft and Accenture.

How you will work

This role supports both solutioning (presales) and delivery. When a strategic programme needs it, you may be assigned to a single project as its lead technical architect for a longer period. However, our preferred way of working is different: your greatest impact comes from working across our whole portfolio as the senior expert our own project teams can rely on. In practice, that means:

• Acting as the go-to technical expert for our project teams across all regions, available for design reviews, second opinions and advice on the hardest technical questions.
• Running technical quality assurance on in-flight programmes, with health checks and reviews at key moments so that risks are spotted and addressed early.
• Stepping in for short, focused engagements to help solve complex problems, from performance and integration issues to data migration and upgrade challenges.
• Leading recovery activities when a programme is in trouble: stabilising the solution, restoring client confidence and handing back a healthy project.
• Overseeing the work of the technical architects on our projects, reviewing their key decisions, coaching them and keeping standards consistent across the practice.
• Shaping the technical solution, estimates and risk position on major pursuits, and leading technical workshops and demonstrations, so that what we sell is what we can deliver.

What you'll do

Own the technical architecture of complex programmes

• Act as design authority for large, multi-country Dynamics 365 Finance & Supply Chain Management implementations, upgrades and recovery situations, from solution shaping through go-live and hypercare.
• Make, document and defend the key architecture decisions: what stays standard, what is extended, what is integrated, and where AI or low-code is the better answer.
• Guide extension development in X++ and the wider Microsoft toolset, set coding and review standards, and get hands-on in the code when a problem demands it.
• Design data migration approaches that are reliable, repeatable and fully reconcilable, using the Data Management Framework, data entities and supporting Azure services.
• Lead security architecture, including role-based security, segregation of duties, extensible data security and secure integration patterns.
• Own performance end to end: define non-functional requirements, lead performance testing and tuning, and resolve critical production escalations together with Microsoft.
• Design integration landscapes on Azure Integration Services (Logic Apps, Service Bus, Event Grid, API Management and Azure Functions), choosing the right pattern between OData, custom services, business events, dual-write and Dataverse.
• Establish sound application lifecycle management across Lifecycle Services, the Power Platform admin center and Azure DevOps, including environment strategy, release governance and One Version servicing.

Bring Microsoft AI into the solution and into the way we deliver

• Shape where AI creates real value in finance and supply chain processes, using Copilot in Dynamics 365, Copilot Studio agents, Microsoft Foundry and Azure OpenAI, and agentic scenarios that act on ERP data and processes.
• Champion AI-assisted engineering, such as GitHub Copilot, agents and Model Context Protocol tooling for X++ development, testing and code review, while protecting quality, security and control.
• Help clients and colleagues separate AI ambition from practical value, with responsible AI and governance designed in from the start.

Be the trusted technical voice at C-level

• Represent the technical solution in steering committees, architecture boards and executive meetings with CIOs, CFOs, CTOs and programme sponsors.
• Turn complex topics such as performance risk, integration choices, upgrade impact or AI options into short, clear updates that set out the business impact, the options and a firm recommendation.
• Build lasting trust by raising risks early, challenging constructively and doing what you said you would do.
• Act as the senior technical point of contact for Avanade leadership on escalations and critical client situations.

Lead the global Platform Community of Practice

• Lead Avanade's global Dynamics 365 Platform Community of Practice, covering development, integration, data migration, security, performance, ALM and AI-assisted engineering.
• Set the community agenda, run regular community calls and sponsor special interest groups, such as automated testing and AI-assisted X++ development.
• Turn delivery experience into reusable standards, accelerators and assets, working with the CoE and asset engineering teams.
• Grow the next generation of technical architects through mentoring, coaching and hands-on knowledge sharing across all regions.

Connect Avanade with Microsoft and Accenture

• Build strong relationships with Microsoft product engineering, FastTrack and partner teams, bringing roadmap insight and preview programmes into the community and feeding real client experience back to Microsoft.
• Work closely with Accenture's technical communities and delivery centres to align standards, share assets and strengthen joint programmes.
• Represent Avanade at Microsoft and industry events, and through points of view and thought leadership.
  

The Epic Applications Coordinator will bring 4+ years of experience in Epic applications, with a strong background in managing day-to-day operations, client stakeholder relationships, and collaboration with offshore teams. This role demands both technical proficiency and excellent communication skills to ensure the delivery of high-quality support and enhancements in a dynamic healthcare environment. The Epic Application Coordinator will be responsible for collaborating with the Avanade team, the software vendor team, and the client.

Key Responsibilities

• Act as a subject matter expert (SME) for EpicCare workflows and configurations.
• Manage and prioritize daily support and maintenance activities, ensuring timely resolution of incidents and service requests per defined SLAs.
• Serve as a liaison with client stakeholders, ensuring alignment of system capabilities with business needs.
• Lead and coordinate with offshore support teams, ensuring effective communication, task delegation, and performance monitoring.
• Maintain system documentation, including workflows, build specifications, and testing protocols.
• Ensure compliance with HIPAA, data governance, and organizational security policies.
• Participate in regular team meetings, providing updates on ongoing work, potential risks, and resource needs.
• Support the teams working on other non-Epic inpatient clinical applications.

The Epic Applications Coordinator will bring 4+ years of experience in Epic applications, with a strong background in managing day-to-day operations, client stakeholder relationships, and collaboration with offshore teams. This role demands both technical proficiency and excellent communication skills to ensure the delivery of high-quality support and enhancements in a dynamic healthcare environment. The Epic Application Coordinator will be responsible for collaborating with the Avanade team, the software vendor team, and the client.

Key Responsibilities

• Act as a subject matter expert (SME) for EpicCare workflows and configurations.
• Manage and prioritize daily support and maintenance activities, ensuring timely resolution of incidents and service requests per defined SLAs.
• Serve as a liaison with client stakeholders, ensuring alignment of system capabilities with business needs.
• Lead and coordinate with offshore support teams, ensuring effective communication, task delegation, and performance monitoring.
• Maintain system documentation, including workflows, build specifications, and testing protocols.
• Ensure compliance with HIPAA, data governance, and organizational security policies.
• Participate in regular team meetings, providing updates on ongoing work, potential risks, and resource needs.
• Support the teams working on other non-Epic inpatient clinical applications.