Together do what matters 

Key Responsibilities:

• Provide expert technical guidance and support for Microsoft 365 Apps, including Word, Excel, PowerPoint, Outlook, and Teams. 

• Diagnose and resolve complex issues related to Office Apps, both remotely and on-site when required. 

• Support customers with deployment, configuration, administration, and troubleshooting of Microsoft 365 Apps for Enterprise. 

• Deliver technical workshops, training sessions, and webinars to educate customers on best practices, new features, and adoption strategies. 

• Collaborate with internal IT teams to ensure seamless integration of Office Apps within customer environments. 

• Guide customers in modernizing legacy solutions and adopting cloud-based approaches. 

• Stay up to date with Microsoft 365 updates and proactively recommend improvements and optimizations. 

The Microsoft Technology Account Lead owns the Microsoft growth agenda across one or more strategic client accounts. The MTAL builds trusted executive relationships and brings together Avanade, Accenture and Microsoft capabilities to originate, shape and grow profitable Microsoft business that delivers meaningful client outcomes.

There is one in every group - the person who dreams big and has the motivation to bring their ideas to life, even as others might roll their eyes and prefer to play it safe. Are you that person? Are you the one who isn’t afraid to break the mold and who gets passionate about the power of digital to transform organizations and ways of working? Because we are building teams of people like that to help our clients unlock the power they need now and own what is next.  

Together we do what matters. 

What you'll do

​Client and executive leadership

• Act as a trusted Microsoft technology advisor to the client and Accenture Account Leadership.
• Build relationships with executive decision-makers, including CIO, CTO and other stakeholders.
• Translate client priorities into a differentiated, outcome-led Microsoft agenda.
• Represent the combined Avanade, Accenture and Microsoft value proposition with executive presence.

Success measures

• Sales and revenue growth.
• Qualified pipeline, origination and conversion.
• Profitability and CCI, where relevant.
• Progress and execution against the Microsoft account plan.
• Depth of client, Accenture and Microsoft relationships.
• Client experience and satisfaction.
• Forecast accuracy and quality of governance.
• Chargeability, only where explicitly required.

Execution, value and client experience

• Connect the commercial promise with delivery capability and expected outcomes.
• Maintain visibility of client satisfaction, risks, dependencies and progress.
• Identify expansion, renewal and additional value opportunities.
• Use delivery insight and client feedback to improve account strategy.

One AMBG ecosystem leadership

• Orchestrate collaboration across Avanade, Accenture, Microsoft and partners.
• Align the Microsoft agenda with Client Group, Account Leadership, practices, solution areas and delivery.
• Mobilise the right capabilities and leaders at the right time.
• Create effective interlocks and maintain clear governance.

Origination, sales and profitable growth

• Originate and develop Microsoft services opportunities from need identification through qualification and shaping.
• Build and maintain a healthy, realistic pipeline aligned to client priorities.
• Mobilise specialists to design solutions that balance impact, feasibility and profitability.
• Contribute to sales and revenue growth and long-term client relationships.
• Provide commercial direction to strategic proposals, pricing, terms and risk management.

Microsoft account strategy

• Create, agree, execute and maintain the Microsoft account plan.
• Identify transformation, AI and innovation priorities aligned with the account strategy.
• Define objectives, actions, owners and governance to track progress.
• Capture and expand Microsoft mindshare with the client and account teams.

• Design and implement Cloud Identity solutions, such as Azure Entra ID,  application single sign on, and SCIM provisioning, as well as advanced security controls such as user and behavioral analytics).   

• Create and validate the detailed design of solution components in accordance with the target solution within environments of medium size and complexity.   

• Build trust with clients at multiple levels, sought out for follow on work.