Solutions to drive quality, control and profitability

Service businesses need to design, manage and control operations, budgets, staffing and execution, and provide visibility over the entire process. Without this visibility, you can’t produce the timely and accurate information you need to consistently drive customer satisfaction – not to mention profitability.

To make smarter decisions faster, service organizations need to mine and assess the data that blends both financial and client-specific facts to understand which clients and projects are most worthwhile. Microsoft Dynamics 365 supplies the end-to-end modern, integrated platform in the cloud that will provide leaders across your organization with one source of the truth.

“Our program team is a three-legged stool: the business, IT and Avanade."

Brian Swenson Chief Process Officer, HNTB

Brochure
Avanade Intelligent Enterprise for professional services

To be successful service organizations need to become Intelligent Enterprises.

Analyst Report
Avanade rated as a leader in the latest Forrester Wave™ Report

Research from Forrester highlights how ERP and CRM technologies are enablers of digital transformation.

Client Story
HNTB: Digital transformation in the engineering industry

HNTB leveraged Avanade’s business process design, ERP and CRM experience to replace 55 unique and custom applications.

Our approach bridges business and technology

Avanade Intelligent Enterprise Solutions for Service Industries is our implementation program for service organizations – delivering more value, faster, with less risk and at a lower cost. Our proven approach bridges the gap between business and technology, by using best-practice business processes.

Service Industries

Avanade rated as a leader in the latest Forrester Wave™ Report

Research from Forrester highlights how ERP and CRM technologies are enablers of digital transformation.

Building an (even more) intelligent professional services firm

Karen McAteer reveals the three required elements professional services firms need to become an intelligent enterprise.

What’s new in Dynamics 365 for service industries

New Microsoft Dynamics 365 features are transforming service industries. Ismael Quteifan shares updates on field service, rental fleet and consignment stock management advancements.

Microsoft Dynamics Services Research

New research ranks Accenture and Avanade as leaders for Microsoft Dynamics implementation services.

Sodexo reduces food supply chain costs with Dynamics AX

Two-tier solution gives staff faster, easier to use system.

HNTB: Digital transformation in the engineering industry

HNTB leveraged Avanade’s business process design, ERP and CRM experience to replace 55 unique and custom applications.

Airbus modernizes with ERP solution

Dynamics AX aids in managing complex, large-scale projects.

Canadian Red Cross implements Dynamics AX to improve service

Interview with Almin Surani, CIO, Canadian Red Cross

Next steps

Find out more about how Avanade’s Service Industries solutions can make your business an intelligent enterprise.

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