At Avanade, cybersecurity consultants are innovators, and challengers of the status quo. If you’re an experienced Digital Identity Specialist, who can help our clients solve complex challenges, this might be the perfect opportunity for you.   

In a client-facing consulting role, you will work on exciting projects that transform our client’s solutions with a focus on the Microsoft Digital Identity capabilities as well as other leading market vendors (e.g. Saviynt & One Identity). As a member of our security practice, you will work for both Avanade and Accenture clients, ranging from medium to large global enterprise clients. 

Join a curious and diverse team that’s passionate about next-gen tech and establish yourself as a Leader in the Digital Identity space. Together, let’s transform cybersecurity.   

Chargeable individuals who design and implement solutions to ensure people have the appropriate access. Including Authentication, Authorization, Administration & Auditing, Identity Lifecyle Management, RBAC, External Identities (B2B and CIAM), Privileged Access Management (PAM) and implement Zero Trust Principles.

Key Accountabilities:

• Develop and implement modern authentication solutions (OAuth, SAML, token-based authentication, claims transformations).
• Manage identities and authentication services using Microsoft Entra ID, including SSO, Conditional Access, MFA, PIM, and authentication methods.
• Enhance and secure Active Directory environments, including AD tiered models, GPOs, DNS, PKI/Certification Authority, and AD recovery.
• Manage IAM lifecycle processes (provisioning, deprovisioning, JML, IGA).
• Configure and maintain Entra ID Hybrid Sync and application provisioning (SCIM, custom attributes).
• Develop and implement External Identity solutions including Customer Identity and Access Management (CIAM)
• Troubleshoot and resolve complex IAM issues across AD, Entra ID, and authentication flows.
• Lead or contribute to solution design and delivery for identity projects.
• Collaborate with cross-functional teams and stakeholders in an agile environment.
• Support privileged access management and secrets management initiatives.

This is a hybrid work role and will require this person to travel to client sites at times up to 80%.

At Avanade, we help organizations unlock the power of their people through innovative, data-driven employee experience strategies. As a joint venture between Microsoft and Accenture, we bring deep expertise in the Microsoft ecosystem—combining technology, insights, and human-centered design to drive meaningful business outcomes.

Within our Workplace Advisory practice in Canada, we partner with clients to shape modern workplace experiences—leveraging platforms like Microsoft Viva and Viva Glint to better understand employee sentiment and translate insights into action.

In this role, you will sit at the intersection of people science, analytics, and consulting. You will lead employee listening programs, generate actionable insights, and advise senior stakeholders on how to improve engagement, performance, and organizational health. This is an opportunity to work directly with enterprise clients, influence leadership decisions, and help organizations move from insight to measurable impact.

Key Responsibilities

Employee Listening & Survey Programs

• Design, configure, and deploy employee listening programs using Viva Glint (e.g., engagement surveys, onboarding/offboarding, 360 feedback)

• Manage the end-to-end survey lifecycle, including planning, deployment, monitoring, and reporting

• Align listening strategies with broader employee experience and organizational climate objectives

Data Analysis & Insight Generation

• Analyze survey data using quantitative and inferential statistical methods (e.g., trend analysis, variance, correlation)

• Interpret qualitative and quantitative feedback to identify key engagement drivers and improvement opportunities

• Translate findings into clear, compelling insights and executive-ready narratives

Executive Stakeholder Engagement

• Serve as a trusted advisor to senior leaders, including CHRO-level stakeholders

• Deliver insights and strategic recommendations in a business-focused, impactful manner

• Facilitate discussions on employee experience trends and organizational impact

Action Planning & Change Enablement

• Partner with business teams to develop data-driven action plans based on survey insights

• Support change management initiatives and interventions to improve engagement and performance

• Guide stakeholders from insight to action by defining clear next steps and measurable outcomes

Viva Glint Platform Utilization

• Demonstrate working knowledge of Viva Glint capabilities, including navigation and basic configuration

• Collaborate with technical teams supporting platform administration and Microsoft 365 integration

• Leverage integrations across Microsoft Viva, Copilot, and employee insights platforms where applicable

People Analytics & Reporting

• Apply people analytics frameworks to link employee experience data with business outcomes

• Develop dashboards, reports, and executive summaries tailored to diverse audiences

• Ensure accuracy and rigor in statistical interpretation, including psychometric considerations

Job Description:

The Customer Success supports all aspects of the customer lifecycle, from onboarding to adoption, enablement, training, and value reviews for a strategic portfolio of customers using Microsoft Viva. This role places a strong emphasis on customer success, user adoption, and education, ensuring customers maximize the value of their Microsoft Viva investment through ongoing guidance, workshops, and training sessions.

The ideal candidate has experience in the HR and/or employee engagement space, a passion for technology, and a customer-first mindset focused on driving engagement, adoption, and long-term success. This person should be comfortable delivering training, advising customers on best practices for Microsoft Viva, and partnering closely with stakeholders to support change management and employee experience initiatives.

Success in this role requires strong attention to detail, excellent follow-through, and the ability to thrive in a fast-paced environment while building trusted relationships with customers and helping them achieve measurable business outcomes.

Key Responsibilities

• Serve as the primary contact for post-sales customer engagement, including onboarding, adoption, and consultative guidance
• Act as a trusted advisor, providing best practices, insights, and consistent product guidance
• Execute customer success strategies aligned to both short- and long-term business goals
• Deliver value reviews that connect Viva solutions to customer business outcomes and priorities
• Monitor customer health, identify risks, and develop actionable success plans to improve outcomes

Customer Value & Advisory

• Influence business and HR leaders through strategic advisory focused on employee experience and people success
• Drive measurable business value and outcomes beyond product usage
• Build and grow strategic customer relationships, including identifying expansion opportunities
• Lead ROI discussions and advise on AI-enabled business transformation

Customer Insight & Acceleration

• Gather and synthesize customer feedback to inform improvements and drive adoption
• Anticipate and resolve complex customer challenges with proactive, solution-oriented approaches
• Align internal resources to accelerate customer outcomes and remove blockers

Technical Delivery & Consulting

• Lead implementation and deployment of Viva Glint
• Oversee data operations and ensure quality, accuracy, and governance
• Troubleshoot issues and ensure successful system integration

Core Consulting & Communication Skills

• Apply strategic thinking and operate effectively in ambiguous, fast-paced environments
• Deliver strong executive communication, storytelling, and facilitation
• Use discovery and structured questioning to uncover customer needs
• Advocate for the voice of the customer and partners

Training & Enablement

• Deliver 1:1 and 1:many workshops to support Viva Glint adoption and action planning
• Upskill customers on Viva Glint and Viva Pulse usage and administration
• Customize engagements and training based on customer needs

Come join us
There’s one in every group—the person who sees what’s possible and goes after it. If you are a consultative deal hunter who gets energized by opening doors, shaping bold Microsoft-powered solutions, and closing transformational work, you’ll thrive at Avanade.

We’re hiring in Canada within our sales organization. You’ll be a player-coach—winning business directly while elevating the team around you—backed by one of the most deeply Microsoft-aligned consultancies in the market. Together, we do what matters.

Key Responsibilities

• Hunt, shape, and win opportunities—owning the end-to-end sales cycle from first outreach through negotiation and close, with VP/C-level buyers.

• Build pipeline and deliver revenue through multiple motions: new logo acquisition and land & expand growth across your assigned territory and accounts.

• Lead co-sell motions with Microsoft and collaborate with channel partners—aligning plans, shaping pursuits, and winning together.

• Lead complex pursuits and orchestrate the team to deliver outcome-led proposals—progressing opportunities through statements of work, commercial approvals, and contracting.

• Earn executive trust—map stakeholders, open doors, create referrals, and keep Avanade positioned as a long-term partner.

• Grow business across priority sectors: Financial Services, Healthcare & Life Sciences, Retail & Consumer Goods, plus Resources (Energy, Oil & Gas), Communications, Media & Technology (CMT), and Products (including Manufacturing).