Customer experience

By generating relevant content, recommendations and solutions based on their customers’ needs, AI can help organizations create personalized and engaging customer experiences.

We partnered with a major airline in Brazil to build a chatbot on AI that created an improved and accelerated service experience for more than 200,000 customers each month. Customer wait times have been reduced to nearly zero, retention rates have increased and employees responding to inquiries can do so more efficiently.
Following promising pilots of generative AI solutions utilizing OpenAI, telecommunications company Telstra scaled up AI adoption. Over 80% of their employees agreed the technology has a positive impact on customer interactions.
Leading banks are slashing the time it takes to process applications and seeing an uplift in customer satisfaction scores.

Employee experience

Work is becoming a team effort between people and AI. And we’re helping clients find new ways to empower their employees with generative AI tools.

NISSIN FOODS Group created an AI chat solution that offered 4,000 employees capabilities such as text summarization, English translation, role-playing business negotiations and generating proposal ideas. Leaders expect it will help sales reps save up to 400 working hours per year while expanding their skills.
Employees at pharmaceutical innovator Daiichi Sankyo are using the company’s new generative AI solution to develop ideas, assist with coding and content creation and contribute to learning and data analysis. Beyond improved output quality, it has also contributed to an enhanced workplace culture of digital transformation.
Japanese automotive manufacturer DENSO saves employees hours of work by using AI to convert handwritten information and unstructured data into digital formats and structured data.
U.K. recruitment agency PageGroup uses AI to spot patterns in data that we can’t see as humans. With this technology, recruiters have the information needed to get a better understanding of what’s going on in the job market to help people looking for work.

Responsible innovation

Real wins come when organizations move beyond automation into innovation. AI innovators are leaping ahead of competitors by reimagining the way things are done – taking advantage of how AI enables them to transform in ways not possible before.

Duke Energy – one of the largest U.S. energy holding companies – is moving fast toward its ambition goal to achieve net-zero methane emissions by 2030. To do this, we partnered to develop an innovative, end-to-end solution built on Microsoft Azure and Microsoft Dynamics 365 that delivers new ways to detect, monitor and remediate methane emissions.
SSE Renewables is the UK’s premier green company, with sustainability at the heart of its business. Together, we’ve created multiple AI-based solutions to protect the health and safety of the people and wildlife around SSE Renewables’ wind farms and hydroelectric installations.

Learnings from the leading edge of AI on Microsoft