2019 Sitecore Experience Awards Winners
We are thrilled to work with clients around the world who think deeply about building engaging, interactive and personalized customer experiences. Several of these brands have been recognized as 2019 Ultimate and Regional Sitecore Experience Awards Winners and Finalists.
Read the Sitecore Press Release for full list of regional winners.See the previous Avanade client winners.
Subway
2019 Ultimate Experience Award Winner - Americas
2019 Sitecore Experience People’s Choice Award Winner
2019 Category Experience Award Winner - Americas
Category: Best business impact or ROI from a digital experiencePartner: Avanade/Accenture
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Subway, the world’s largest restaurant chain offering subs, soups, and salads across 44,000 restaurants in more than 100 countries, implemented a digital loyalty program that delivered results.
Challenges
- Digitize an outdated loyalty process
- Little insight into loyalty usage or statistics
- Target individuals at a personalized level
- Increase number of visits to restaurant
- Create infrastructure that would scale to all locations and large events
- Enhance mobile presence and expand in-store kiosks
- Bolster company’s digital staff
Solution
- Sitecore® Experience Platform™ (XP) v8.2
- Sitecore Experience Manager (XM)
- Sitecore Experience Analytics (xAnalytics, Path Analyzer, xProfile)
- Hosted on Microsoft Azure PaaS
Results
- Consolidated 30+ sites onto a single Sitecore platform
- Multi-site, multi-language, omnichannel customer experience
- Personalization, lead generation and nurturing
- Able to conduct A/B testing, multi-variate testing on website content, e-mail campaigns, landing pages, etc.
- Intuitive, fast, reliable, and cost-effective platform for increased internal efficiency
Enbridge Gas Distribution – 2019 Honorable Mention
Category: Best business impact or return on investment (ROI) from a digital experience
Best personalized customer experience
Partner: Avanade/Accenture
Puget Sound Energy – 2019 Honorable Mention
Category: Best business impact or return on investment (ROI) from a digital experiencePartner: Avanade/Accenture
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QBE – 2019 Honorable Mention
Category: Best business impact or return on investment (ROI) from a digital experiencePartner: Avanade/Accenture
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SCI – 2019 Honorable Mention
Category: Best business impact or return on investment (ROI) from a digital experience
Partner: Avanade
United Airlines – 2019 Honorable Mention
Category: Most innovative use of Sitecore as a Digital Experience Platform (DXP)
Partner: Avanade