March 2013

1 article


Business of Technology

Is your organization customer-centric or customer-focused?

Posted by Avanade News on March 28, 2013

This article was originally written by Avanade alumn Ken Ramoutar. Ever had a really bad customer experience and think “What do these guys know about customer service - why am I doing business here?” Everyone has had a bad experience at one time or another, but a really good customer experience is like gold when it comes to your loyalt...


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