Sustain great brand experiences with future-ready customer service
Future-ready companies are employing enterprise technology that brings together contact center operations with marketing customer-centricity.
Retailers look to employees to provide a great in-store experience
Avanade global research study shows retailers are anticipating big changes to their store formats.
Study shows retailers overlook employees when changing store formats
Retail execs unanimously envision a change in the role of physical store formats: from traditional sales centers to experiential environments.