Dan Cefaratti
Dan is the North America Field Service Lead at Avanade and has 20 years of experience in the CRM, ERP, and Field Service industry. He leverages his expertise to help customers succeed in deploying Field Service solutions by driving best practices and business strategy. He has helped customers transform their business from being perceived as a cost center, to more of a profit center by creating a proactive, predictable process that streamlines the Field Service digital thread. Dan has a strong passion for Field Service and has helped this space innovate with mobility, predictive analytics, mixed reality, and route optimization, which drive increases in customer satisfaction, service revenue, while at the same time driving out operating expenses in the Field Services industry.
Top topics Dan writes about:
Latest
Customer Experience
When responsive customer care depends on the last mile
Service organizations can take practical steps to bridge the gap between what customers expect and what employees can reasonably deliver during the last mile.
Business Apps
Who is managing your new front office?
Dan Cefaratti discusses the critical roles in the new front office and what it takes for future-ready organizations to create the new back office.
Business Apps
Master your assets to be Future Ready. Now.
When it comes to customer service and field service, it’s the asset that is the center of the universe.
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