Latest
Customer Experience
When responsive customer care depends on the last mile
Posted on October 8, 2020
Service organizations can take practical steps to bridge the gap between what customers expect and what employees can reasonably deliver during the last mile.
Business Apps
Who is managing your new front office?
Posted on January 16, 2020
Dan Cefaratti discusses the critical roles in the new front office and what it takes for future-ready organizations to create the new back office.
Business Apps
Master your assets to be Future Ready. Now.
Posted on August 23, 2019
When it comes to customer service and field service, it’s the asset that is the center of the universe.