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Jenifer Nakata

Jenifer Nakata is a member of Avanade’s Global CX team. She is passionate about improving customer experiences through data insights. Before joining Avanade in early 2019 she was a Customer Experience Consultant specializing in the Telecom industry.

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Customer Experience

Why a multi-touchpoint approach is essential for your B2B CX strategy

Posted on September 5, 2019

As B2B companies evolve in the CX space, organizations need to include a multiple touchpoint approach within their CX strategy.

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