Ken Ramoutar shares metrics strategies that can help equate CX with customer value gained or lost.

Driving a CX program of change is a long-term journey. Ken Ramoutar shares some strategies for B2B CX practitioners to help get the right foundations in place for long-term success.

Learn about the various approaches to Open Banking in different countries around the world.

Learn about importance of looking at the roadmap of a client's business from the perspective of every department, and then determining what the need is.