Whether it’s due to a global disruption or part of a wider employee experience initiative, businesses across the world must rethink their approach to the workplace and embrace greater flexibility.
Francesca Tassistro talks about the creation of a Digital & Innovation Studio Team to help define a framework for accessibility and digital inclusion as an offering for clients.
Mac Ghani discusses digital transformation in the manufacturing sector.
Ken Ramoutar shares metrics strategies that can help equate CX with customer value gained or lost.
Driving a CX program of change is a long-term journey. Ken Ramoutar shares some strategies for B2B CX practitioners to help get the right foundations in place for long-term success.
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