Francesca Tassistro talks about the creation of a Digital & Innovation Studio Team to help define a framework for accessibility and digital inclusion as an offering for clients.

Mac Ghani discusses digital transformation in the manufacturing sector.

Ken Ramoutar shares metrics strategies that can help equate CX with customer value gained or lost.

Driving a CX program of change is a long-term journey. Ken Ramoutar shares some strategies for B2B CX practitioners to help get the right foundations in place for long-term success.

Learn about the various approaches to Open Banking in different countries around the world.

Learn about importance of looking at the roadmap of a client's business from the perspective of every department, and then determining what the need is.