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Business Strategy

4 articles

Latest

CX

CX metrics – which ones tell a more meaningful story?

Posted by Ken Ramoutar on June 14, 2019

Ken Ramoutar shares metrics strategies that can help equate CX with customer value gained or lost.

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CX

B2B brands need different strategies for CX success

Posted by Ken Ramoutar on May 16, 2019

Driving a CX program of change is a long-term journey. Ken Ramoutar shares some strategies for B2B CX practitioners to help get the right foundations in place for long-term success.

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Banking

Open Banking: Coming to a country near you

Posted by Peter Barrett on December 13, 2018

Learn about the various approaches to Open Banking in different countries around the world.

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CX

Forget your platform; build a strategy first

Posted by Harriet Copeland on August 8, 2017

Learn about importance of looking at the roadmap of a client's business from the perspective of every department, and then determining what the need is.

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