Maria Acevedo provides 5 common reasons that chatbots fail and shares some advice for those who want to implement a chatbot system

Learn more about the recent launch of Avanade’s Bot Center, where we’re putting people at the heart of bot technology.

Discover how chatbots are being used in the insurance industry to deliver human-like customer experience at scale.

Learn about Avanade’s 6-step approach for preparing your company data for AI applications of today and tomorrow.

Should we expect the death of keyboards by 2025? Nitin Goel explores the dynamic landscape of voice technology.

Learn about Avanade Germany’s new chatbot concept, Avanade Curious Bot, that blends AI and machine learning.

Aaron Reich and Melissa Sherrard chat emerging tech in retail in this Q&A blog post with Gaurav Pant of Incisiv.

It’s time to say goodbye to the shopping malls of old and hello to an exciting future of retail innovation.

Krishnan Rajaram gives valuable Chatbot 101 advice to any business beginning a chatbot implementation.

Camille Baumann shares five tips retailers can use to avoid bad online customer experiences during the holidays.