Krishnan Rajaram gives valuable Chatbot 101 advice to any business beginning a chatbot implementation.
Camille Baumann shares five tips retailers can use to avoid bad online customer experiences during the holidays.
As AI advances by leaps and bounds, one of the prominent questions in insurance and other industries is: Will bots take over my job? Guest blogger, Mark Breading of SMA, shares his thoughts on the subject.
Trend #1 in Avanade's Tech Vision 2017 says we believe that consumer experiences will be shaped through AI, creating meaningful and magical interactions.
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