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CRM

29 articles

Latest

Customer Experience

Get past these 4 roadblocks to deliver intelligent, individualised CX

Posted by Amir Dehnad on July 5, 2019

Amir Dehnad shares 4 roadblocks you need to get past to deliver individualisation and become future ready.

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Business Apps

Digital sales and service journey with Microsoft Power Platform

Posted by Jandost Khoso on April 30, 2019

Jandost Khoso discusses the many benefits of the Microsoft Power Platform.

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Innovation

Smarter sales and service with the Microsoft Bot Framework

Posted by Jandost Khoso on February 18, 2019

Learn more about implementing chatbots - one of the exciting technologies that can help organizations offload the burden of small jobs from resources by use of intelligent bot agents.

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Business Apps

The infrastructure of intelligent experiences

Posted by Chuck Ingram on June 27, 2018

Find out how the infrastructure of intelligent experiences provides consumer-facing businesses a scalable way to deliver individualized customer experiences.

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Retail

The “Intelligent Retailer” and the serendipity effect

Posted by Marcos Suarez on May 7, 2018

What is an intelligent retailer and how can you become one?

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Digital Business

Building an (even more) intelligent professional services firm

Posted by Karen McAteer on April 17, 2018

Karen McAteer reveals the three required elements professional services firms need to become an intelligent enterprise.

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Avanade Spotlight

Intelligent enterprises for the 4th industrial revolution

Posted by David Morgan on January 30, 2018

We are now in the Era of Intelligence where businesses and organizations are looking to transform and take advantage of massive advancements in technology.

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Business Apps

Beverage company celebrates newly improved call centre

Posted by Richard Oliver on October 19, 2017

Richard Oliver of Avanade shares his experience working with a well-known beverage company to launch a new call centre operation, using existing CRM and ERP systems.

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Digital Business

How LinkedIn makes sellers more effective in today's digital world

Posted by Tom Hoglund and Tony Obregon on May 18, 2017

Avanade digital workplace SMEs describe how LinkedIn Sales Navigator tool is helping to make sellers more effective in today's digital world.

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Business Apps

What to consider when switching your CRM to Microsoft Dynamics 365

Posted by Nancie Calder on April 6, 2017

Learn about the immense benefits of migrating to Microsoft Dynamics 365 and get advice on how to make the transition a smooth one.

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