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CRM

27 articles

Latest

Digital Business

Building an (even more) intelligent professional services firm

Posted by Karen McAteer on April 17, 2018

Karen McAteer reveals the three required elements professional services firms need to become an intelligent enterprise.

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Avanade Spotlight

Intelligent enterprises for the 4th industrial revolution

Posted by David Morgan on January 30, 2018

We are now in the Era of Intelligence where businesses and organizations are looking to transform and take advantage of massive advancements in technology.

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Business Apps

Beverage company celebrates newly improved call centre

Posted by Richard Oliver on October 19, 2017

Richard Oliver of Avanade shares his experience working with a well-known beverage company to launch a new call centre operation, using existing CRM and ERP systems.

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Digital Business

How LinkedIn makes sellers more effective in today's digital world

Posted by Tom Hoglund and Tony Obregon on May 18, 2017

Avanade digital workplace SMEs describe how LinkedIn Sales Navigator tool is helping to make sellers more effective in today's digital world.

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Business Apps

What to consider when switching your CRM to Microsoft Dynamics 365

Posted by Nancie Calder on April 6, 2017

Learn about the immense benefits of migrating to Microsoft Dynamics 365 and get advice on how to make the transition a smooth one.

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Business Apps

Digital sales tools: overcoming the adoption barrier

Posted by Nancie Calder on March 22, 2017

Learn how to show the benefits of digital sales tools to salespeople’s day-to-day working life.

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Digital Business

Great employee experiences = great customer experiences

Posted by Annette Giardina on January 31, 2017

Differentiation comes from a great customer experience, and it is achievable when it is backed by a great employee experience.

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Digital Business

Fortune favours the ‘bold’ with digital transformation

Posted by Darren Hardman on January 18, 2017

Avanade UK GM Darren Hardman shares client examples of digital transformation; it's not always easy, he says, but the benefits can no longer be ignored.

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ERP

Cloud-based ERP systems are critical to your digital transformation

Posted by Robert Raponi on January 9, 2017

A modern ERP solution, such as Microsoft Dynamics 365 for Operations, forms the foundation for digital transformation.

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Business Apps

3 ways Dynamics 365 helps you re-invent CRM

Posted by Vishal Sarkar on December 14, 2016

Microsoft’s Dynamics 365 is an example of how technology makers are providing the tools to accomplish digital sales and service vision.

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