You can have great CX without great EX. But, most often when CX is poor, it is employee experience that has let us down. In other words, EX is a leading indicator of CX.
In his first edition of Em Tech Monthly, Aaron Reich discusses the top 10 breakthrough technologies for 2019, business models, building a great company and why predicting the future is so hard.
Bernadette Harkin shares 4 keys to successful human-centred technology projects.
Learn more about the important relationship between corporate culture and digital transformation.
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